Overview

Application Support Engineer role at Kapsch Group.

Responsibilities

• Investigate and resolve escalated L2 incidents and requests.
• Provide updates on high-priority incidents and ensure timely resolution.
• Document resolutions, RCA, and corrective actions in the ticketing system.
• Liaise with L3 teams for unresolved critical issues.
• Work on open problem tasks/records and contribute to permanent fixes.
• Identify potential workarounds to minimise downtime.
• Review application logs and monitoring dashboards for early signs of issues.
• Conduct knowledge-sharing sessions on recent issues or new findings.
• Assist L1 support with troubleshooting and shift-left initiatives.
• Review and provide feedback on junior team members’ work.
• Create, update, and validate Work Instructions in Confluence; ensure WIs reflect current processes.
• Organise training material with relevant documentation and videos; review documentation gaps and suggest improvements.
• Review resolved incidents for accuracy and completeness.
• Identify inefficiencies in support processes and suggest improvements.
• Contribute to project-specific tasks with or without a technical lead function.
• Continuously improve system quality and efficiency in areas such as application monitoring, system architecture, backup and rollback plans, performance tuning and testing.

Requirements

• Higher education with IT background (university degree is an asset).
• Minimum of 3 years of experience in application management in complex environments (ideally in intelligent mobility solutions).
• Solid knowledge of ITIL v4.
• Knowledge of Linux and SQL.
• Experience with cloud (Azure/AWS).
• Business fluent in English (written and spoken).
• Availability for on-calls.
• Creative team player with good communication, analytical thinking and process-oriented mindset.
• Possess or be able to obtain BPSS clearance or higher.

Nice To Have

• Experience with modern system environments from common vendors, including infrastructure services, virtualization, PaaS/SaaS and related monitoring/orchestration platforms.
• Experience with transitioning legacy environments into PaaS/SaaS-oriented architectures.

Our Offer

• Permanent role.
• Hybrid working model (at least 2 days per week in the office in Coventry).
• Private medical care, life insurance and pension plan.
• Growth opportunities within international structures (internal mobility, career coaching and mentoring).
• A full-time position within a global, renowned, family-owned company.
• Opportunities for contributing innovative solutions in fast-growing markets.

Please note: we are unable to offer visa sponsorship for this position. Therefore, to be considered, candidates must have unrestricted right to work in the United Kingdom and be able to maintain this status throughout employment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting