A Snapshot of Your Day
Imagine stepping into a role where you’re the go-to expert for supporting Siemens Energy software products and the third-party systems they run on. As an Application Support Engineer, you’ll resolve incidents raised by external customers, analyse and replicate recurring issues to uncover root causes, and work closely with our internal development team. Your day will be a blend of troubleshooting, proactive maintenance like OS patching and firmware updates, and assisting with software testing or customer upgrade projects. You’ll also have opportunities to support our internal development network and servers, making every day varied and rewarding.

How You’ll Make An Impact

• Deliver high-quality technical support for hardware and software systems, directly to end users or via customer IT teams, on a 24/7 rota
• Analyse incidents, identify patterns, and collaborate with development teams to resolve complex issues
• Prioritise and manage your workload independently, ensuring timely resolution of customer problems
• Communicate effectively with both technical and non-technical stakeholders, fostering a collaborative environment
• Provide detailed logging and reporting, maintaining accuracy and attention to detail in all documentation

What You Bring

• Degree in Computing, Engineering, or similar BTEC qualifications
• Experience in IT Support or Development/Testing roles, ideally with exposure to the UK Energy Market
• Strong knowledge of MS Windows Server, networking concepts, and MS SQL Server; experience with IIS, routers, or firewalls is a plus
• Excellent organisational and multitasking skills, with a proactive and self-motivated approach
• Advanced English and communication skills, with the ability to engage with diverse teams and customers
• Willingness to travel to customer sites as needed

About The Team
You’ll join a dedicated team within the Gas Services Controls and Digitalisation department, supporting customers across the United Kingdom and Ireland. The team is committed to delivering reliable, high-quality support for Siemens Energy’s digital solutions, ensuring seamless operation for our clients in the energy sector. Collaboration and continuous learning are at the heart of the team’s culture, with a strong focus on customer satisfaction and technical excellence. Together, you’ll drive innovation and support the digital transformation of the energy industry.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With +100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits
Here are examples of the rewards and benefits Siemens Energy offers:

• Opportunities to work with a global team
• Opportunities to work on and lead a variety of innovative projects
• Medical benefits
• Remote/Flexible work
• Time off/Paid holidays and parental leave
• Continual learning through the Learn@Siemens-Energy platform
• Access to a variety of employee resource groups