Overview

Application Support Team Lead - Glasgow or Edinburgh Hybrid - 38K + 10% Bonus

Hybrid - 2 days per week in office in either Central Edinburgh or Central Glasgow

What You'll Be Doing

You'll supervise and perform triage and response for incident management, resolve incidents hands-on as needed, ensure SLAs are met, handle escalations, coach and monitor team performance, drive continuous improvement of procedures, and carry out proactive maintenance tasks during quieter periods.

Tech Stack You'll Work With

• Service desk operations (ticket management, ITIL)
• System administration (Azure Active Directory/Entra ID, Active Directory, Windows Server)
• MS-SQL (ideally Azure SQL Database)
• Scripting with PowerShell/Bash would be a plus

What We're Looking For

• Previous track record of line management
• Background in L1/L2 Application Support, ideally in a 24x7 environment
• Excellent written and oral communication skills

What’s on Offer

• Enjoy a generous annual leave package, birthday off, pension scheme, annual and spot bonuses, private healthcare, life insurance, professional development opportunities, gym discounts, cashback rewards, and more.

How to Apply

If you're passionate about operational excellence and ready to lead a team in a dynamic, growing environment, we'd love to hear from you!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy