Overview

hVIVO is a world leader in human challenge clinical trials. The end goal of our clinical trials is to potentially eradicate common illnesses like the cold and flu or make their treatment as easy and effective as possible. Volunteers are central to our work. Our studies focus on testing new treatments on real people in a safe, controlled environment.

We are expanding our operations and investing in next-generation systems. To support this, we are looking for an IT Application Specialist, a crucial role in developing and maintaining our strategic systems based on Salesforce and Veeva platforms.

Main Responsibilities

• Design end-to-end solutions on the Salesforce platform and other CRM technologies.
• Develop and implement custom solutions in Salesforce, including custom objects, fields, workflows, and Apex code.
• Collaborate with stakeholders to define solutions and gather data for assessments.
• Identify technical solutions and ecosystem products to meet requirements.
• Create solution architecture documents and integrate Salesforce with other systems.
• Configure Salesforce settings, including security, permissions, and automation tools like Process Builder and Flow.
• Utilize Salesforce Lightning to develop user-friendly interfaces.
• Troubleshoot technical issues and maintain documentation.
• Contribute to process improvements and stay updated on industry best practices.
• Explain technical matters to non-technical audiences.

Skills & Experiences

• Implement Salesforce best practices and manage Salesforce as a system owner.
• Maintain and administer existing Salesforce applications.
• Engage with IT and vendors both onsite and offsite.
• Serve as the key contact for Salesforce project issues.
• Develop expertise in Salesforce products like Sales, Service, Experience, Healthcare, and Life Sciences Clouds, as well as Pardot.
• Act as SME for Salesforce Lightning, Marketing Cloud, Service Cloud, Experience Cloud, Community Cloud, Process Builder, and Flow.
• Work cross-functionally to meet business and project targets.
• Provide IT helpdesk support and identify efficiencies across systems.
• Support IT projects and provide on-site and off-site support as needed.

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