Overview

App Support Specialist — Hybrid - London (Marble Arch)

Are you passionate about supporting cutting-edge retail and e-commerce technology? We're partnering with a leading high end retail, e-commerce organisation who are looking for an Applications Support Specialist with strong experience in Point of Sale (POS) workflows and mobile applications.

Responsibilities

• Providing 2nd/3rd line support for retail applications, including POS systems and mobile applications.
• Investigating, troubleshooting, and resolving incidents and service requests for a SaaS/Cloud Platform.
• Supporting upgrades, enhancements, and integrations within the e-commerce and retail technology stack.
• Working closely with development, infrastructure, and business teams to deliver seamless customer and colleague experiences.
• Creating documentation and knowledge articles for recurring issues.

Qualifications

• Proven experience in applications support within e-commerce or retail environments.
• Strong understanding of Point of Sale (POS) workflows and in-store systems.
• Experience supporting mobile applications (iOS/Android).
• Familiarity with incident, problem, and change management processes (e.g. ITIL).
• Excellent stakeholder communication skills - able to translate technical detail into business-friendly language.