Citi Belfast, Northern Ireland, United KingdomCiti Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Services Core Banking production support team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.The Applications Support team plays a critical role in ensuring the stability, efficiency, and effectiveness of our business applications. This team is responsible for providing technical oversight, resolving issues, managing outages, and collaborating with various stakeholders to maintain optimal application performance. The team works closely with users, traders, internal technology groups, and vendors to ensure seamless operation of critical systems.Job Responsibilities:Technical Support and Communication:Ensure timely resolution of issues to minimize business disruptionProvide technical oversight across various systems and applicationsLeverage expertise to resolve complex issues within the application support domainParticipate in application releases deployment processPerform post-release checkouts after application and infrastructure updatesDevelop and maintain technical support documentationEffectively share information with team members and other technology teamsCommunicate appropriately with relevant stakeholdersRequirements:Experience:Experience in an Application Support roleExperience with real-time monitoring systemsSkills:In-depth knowledge of application support principles and practicesExcellent communication skillsEffective problem-solving and analytical skillsAbility to prioritize tasks and manage time effectivelyProficiency in issue tracking and reporting toolsAbility to plan and organize workloadWhat We Offer:By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:27 days annual leave (plus bank holidays)A discretional annual performance related bonusPrivate Medical Care & Life InsuranceEmployee Assistance ProgramPension PlanPaid Parental LeaveSpecial discounts for employees, family, and friendsAccess to an array of learning and development resourcesCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. #J-18808-Ljbffr