About Intent HQ

Recognised by the Financial Times as one of the FT1000 Fast Growing Companies in Europe (2022–2024), and winners of Analytics Company of the Year 2025 and AI Company of the Year 2024 at the British Data Awards, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science. Backed by strong investors and trusted by a blue-chip international enterprise customer base, our mission is to become the world’s preeminent Customer Intent Engine by combining privacy-first signal intelligence, proprietary behavioural AI/ML analytics, and uniquely accessible enterprise insights into a single platform that enables organisations to build more genuine, sustainable, and profitable relationships with customers.

We began by solving complex challenges for clients in the telecommunications sector, including Verizon, O2, and Orange, and have since expanded into Financial Services, Retail, and Social Media, with clients such as HB Reavis and Zurich Group. Our clients typically manage tens of millions of customers and process billions of interactions daily. Our platform is purpose-built to handle data at this enormous scale efficiently, delivering tangible results—one client achieved £26m in incremental revenue through our solutions.

What sets us apart is our focus on deep customer interaction data, doing the hard, specialised work so our clients can focus on applying insight to their business strategies.

Today, Intent HQ is home to an exciting, diverse, and fast-growing team of 100+ people across London, Barcelona, Lisbon, Tel Aviv, New York, South Africa & India collectively speaking over 15 languages.

Why Join Us

• Exciting Work Environment: Work on cutting-edge technology at the intersection of AI and data analytics.

• We are Winners: AI Company of the year 2024 & Best inTech Employer Women in Tech awards 2022 & 2023

• Hybrid Role: Work from our London office 3 days a week - we even have a gym!

• Growth Opportunities: Advance your career in a fast-paced, innovative industry.

Role summary

We are looking for an Applied Data Science Consultant who is looking to help our customers achieve ROI from their first-party behavioural data by delivering cutting-edge AI, Data Science and other technical solutions, built on top of Intent HQ’s core products. The role will help our customers unravel the complexities of behavioural AI for large organisations with a passion for insights and personalisation.

The Opportunity

We’re looking for an Applied Data Science Consultant to join our Client Success team. This is a hybrid role that requires direct expertise with data science, advanced data analytics and AI tooling, but with a focus on working closely with our customers to help them achieve the outcomes they need by leveraging our technology. This job would particularly suit experienced data scientists looking to expand the scope of their role into consulting and value delivery, or experienced technical consultants with a firm grasp of data science and AI.

As part of the Client Success organisation, you’ll work directly with our enterprise customers, our product teams and our data and software engineers to deliver value directly to our customers by creating features, models and delivering amazing new capabilities. You will be someone who is passionate about communicating the value of Data Science as well as prototyping and building models, so this role would be expected to be approximately 50% technical delivery and 50% consulting.

Key Responsibilities

• Leverage our core product & data science assets to build and deliver solutions that create value for our customers

• Help our customers transform their ability to use actionable behavioural insight in the service of their customers

• Work directly with customers to understand the problems that they face, and how behavioural insights can be used to help them

• Help our customers develop an intuition as to how our models work and how our insights will deliver better outcomes for them

• Design and engineer informative new features and models that can help our clients to better understand their customers

• Become a champion of Data Science internally and participate in our data science community in partnership with product data science colleagues

• Contribute ideas to support new Data Science opportunities from customer data that can be transitioned into our product development and Data Science teams

Skills and experience

Essential

• The most important requirement is the ability to creatively and logically think through key client problems that our stakeholders face in order to determine how our data science capabilities can be used to achieve a positive ROI

• Knowledge and experience of building and evaluating machine learning models in areas such as clustering, natural language processing and deep learning.

• Experience with data discovery and feature evaluation for inclusion in machine learning models

• Experience with AI tooling (e.g. finetuning, RAG, agentic)

• Experience working closely and collaboratively with internal and external business stakeholders to understand their needs

• Are a passionate communicator and able to translate technical content in commercial terms for non-technical stakeholders, such as customers, sales and product teams

• Willing to travel to meet customers and prospects with our Client Success and/or sales teams (avg 2 short trips per quarter)

Desirable

• B2B product experience

• Experience with Spark SQL, PySpark and related machine learning libraries

• Distributed databases and tooling (Spark, Hive, Databricks)

• AWS (S3, EMR)

• AI, LLM, Agentics and/or Causal AI experience

Diversity & Inclusion

Intent HQ is an equal opportunities employer with an ethos of commitment to promoting and practicing diversity, equality and inclusion at work. At IHQ, different perspectives, ideas and experiences are valued and respected, with fair and equal opportunities provided for all. Our diversity and inclusion efforts have been recognised with us winning two consecutive Women in Tech UK Awards, under the Best Tech Employer (51-149 Employees)’ category & being shortlisted for the Best Employer for Parental Support award - an achievement we are very proud of. This year in 2024 we have been nominated again for the Best Tech Employer and our in house recruiter has been shortlisted for the Best In house Recruiter award!

Our Culture

Working for Intent HQ, you have the opportunity to work with cutting edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.

Benefits

• Flexible working
• Free breakfast daily (when in the office)
• 26 days holiday (increasing with service)
• Pension scheme
• Income Protection with Employee Assistance Programme
• Life Assurance
• Oliva Mental Health platform and counselling
• Higher than statutory maternity/paternity benefits
• Work socials
• Wellbeing programme
• Cycle to work scheme
• Training opportunities