Overview

This range is provided by MostonRECRUIT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

£50,000 - £55,000 + Car/Car Allowance + Benefits • Hybrid

Job Title: Area Manager

Location: Durham (covering the North East region)

About the Role:

We’re working with a leading facilities management provider to recruit an Area Manager to support the operational delivery of a key Reserve Forces and Cadets Association (RFCA) contract across the North East. This is a technical, hard services-focused role requiring hands-on involvement in PPM, reactive, and grounds maintenance, ensuring compliance with SLAs and KPIs while driving improvements across service delivery.

Responsibilities

• Oversee end-to-end operational delivery across the RFCA estate, ensuring full statutory compliance and contract alignment.
• Build and maintain collaborative relationships with RFCA, DIO, and external partners, while managing commercial contracts with suppliers.
• Foster a strong leadership culture, ensuring best practices, policies, and procedures are followed, and promoting a diverse and positive working environment.
• Drive performance management and continuous improvement across reactive, planned, and grounds maintenance.
• Analyse data to identify inefficiencies (e.g., overdue PPMs, supplier performance) and implement solutions.
• Own service delivery across your area, taking full accountability for outcomes, performance, and contractual compliance.
• Manage all contractor and sub-contractor relationships (Tier 1 & Tier 2 suppliers), ensuring services are delivered effectively and issues are escalated/resolved.
• Work closely with the client (RFCA), DIO, and wider stakeholders to maintain strong working relationships and deliver value.
• Ensure robust Health & Safety practices are followed, with a Zero Harm approach.
• Support capital project delivery through effective team collaboration and contractor oversight.
• Report regularly on performance, financials, and improvements to senior leadership.
• Leverage CAFM systems to manage supply chain performance and reporting.

Qualifications

• Strong technical FM background, with knowledge of SFG20, PPM, and CAFM systems.
• Solid understanding of mechanical or electrical services (qualifications ideal, but not essential).
• Proven experience in hard FM services (reactive/PPM), ideally within complex public sector environments (MOD, MOJ, local authority, etc.).
• Demonstrated ability to manage contractors effectively and hold them accountable.
• Comfortable with a lean model, no direct reports, but you’ll have one indirect report and support from a technical administrator.
• Analytical and process-driven, able to dive into systems, pull data, identify issues, and take ownership of resolving them.
• Confident communicator who enjoys client interaction and problem-solving.

Reporting

Reports to the Regional Account Manager

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Private medical cover for self and partner
• Life assurance 2x annual salary

Clearance

• Security Clearance (SC) is required.