Overview

Area Manager – Property Management, Greater London (home-based with extensive travel).

Churchill Estates Management are recruiting for an Area Manager to oversee a number of independent retirement housing developments in and around Greater London, spanning from Staines across to Dartford. The Area Manager ensures that we deliver a first class, cost effective management service combined with exceptional customer service that exceeds expectations and achieves targeted profitability.

The Area Manager will undertake regular visits to sites in their region, maintaining customer relationships with external landlords and Homeowners, whilst supporting and developing a team of Lodge Managers who co-ordinate day-to-day activities including maintenance, health & safety and events. The Area Manager will also take direct responsibility for the property management of a selection of retirement properties. In total, there are 19 sites to manage across the region. The Area Manager supports their team’s professional development by carrying out regular performance reviews, leading on recruitment processes and induction of new colleagues, and supporting individuals in understanding the company values and the required level of service to achieve a consistently high standard. Other duties include controlling expenditure, producing budgets and accounts for presentation to the Homeowners (Leaseholders), negotiating with contractors and overseeing performance. The Area Manager will build internal relationships with our support teams based at Head Office in Ringwood, Hampshire, which provide support with Service Charge accounting, Property Services (Section 20s) and Human Resources. This role is based from home, with extensive travel across the region, and occasional visits to Head Office.

The hours of work are 9.00am – 5.30pm, Monday to Thursday and 9.00am – 5.00pm on Fridays.

Responsibilities

• Oversee 19 retirement properties across the region, delivering cost-effective management and high standards of customer service.
• Regularly visit sites, manage Lodge Managers, maintain relationships with external landlords and Homeowners, and coordinate day-to-day activities (maintenance, health & safety, events).
• Take direct responsibility for the property management of selected retirement properties.
• Support team development through performance reviews, recruitment, induction, and alignment with company values and service standards.
• Control expenditure, produce budgets and accounts for presentation to Leaseholders, and negotiate with contractors while overseeing performance.
• Collaborate with Head Office teams for additional support (Service Charge accounting, Property Services, HR).
• Travel across the region and attend occasional Head Office visits as required.

Requirements

• Proven working knowledge of property management and building structures.
• Desirable: recognised property management qualification with membership of RICS or IRPM; experience in the leasehold retirement sector.
• Experience in people management, ideally of a dispersed team; strong communication and written/spoken English and numeracy.
• Self-motivated, able to handle conflict, problem solving, and relationship building with internal and external stakeholders at all levels.
• Highly organized, flexible, able to manage multiple tasks and take on new responsibilities.
• Strong IT skills with MS Office proficiency.
• Full UK Driving Licence; preferable to be based in or around London for ease of travel.

Benefits

• Company car or cash for car allowance
• 25 days annual leave, plus Bank Holidays
• Birthday day off
• Company pension contribution
• Life assurance
• Professional development and training academy resources
• Referral incentives for new colleagues, clients, land and management opportunities (terms apply)
• Professional memberships reimbursed
• Employee assistance programme
• Reward card

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally, overseeing more than 9000 apartments and providing property services and customer care to over 11,000 retired people. We are growing rapidly with ambitious plans for the future.

Join us and be part of a professional, award-winning, customer-focused team. Our TORCH values are Trust, Openness, Respect, Communication, and Honesty.

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