Overview

The Crown Estate is seeking a strategic and customer-focused Portfolio Manager to join the Regent Street team on a maternity cover basis. This role is central to delivering proactive portfolio management aligned with our annual business plan and overarching strategy. You will be responsible for the day-to-day oversight of assets, driving financial, social, and environmental value creation, and ensuring our approach remains customer-centric and innovative.

Responsibilities

• Lead asset-level strategy and delivery of asset plans in line with business objectives.
• Manage stakeholder relationships, including joint venture partners, to support strategic goals.
• Oversee leasing activities, lease events, and small capital projects, ensuring alignment with customer needs and business parameters.
• Shape and implement customer mix strategies using consumer data, catchment analysis, and market insights.
• Monitor performance and contribute to property valuation processes.
• Support capital markets activity, including preparation of approval papers.
• Maintain portfolio-level profit and loss accountability.
• Foster strong customer relationships and ensure service excellence.
• Collaborate across teams—Operations, Customer Partnership, Development, and Capital Projects—to deliver the business plan.
• Proactively manage business risk, including health and safety, and escalate issues as needed.
• Champion innovation, agility, and empowerment in line with The Crown Estate's values.

Qualifications and Experience

• Experience managing diverse customer relationships and delivering value across financial and non-financial dimensions.
• Proven track record in property or real estate, with P&L responsibility and asset performance oversight.
• Experience managing mixed-use assets and working with joint venture partners (preferred).
• Strong commercial awareness and understanding of value drivers.
• Skilled in report writing, presenting recommendations, and summarising complex information.
• Excellent negotiation, influencing, and relationship-building skills, including matrix reporting.
• Resilient, diplomatic, and highly motivated team player with the ability to work independently.
• Strategic planning and business planning capabilities.
• Strong analytical skills with a focus on data-driven decision-making.
• Passion for innovation and continuous improvement.

Benefits and working arrangements

• Flexible working
• Hybrid working policies
• Market-leading family-friendly policies
• Competitive salary, pension, and performance-related bonus
• Additional benefits including shopping discounts in the West End, private healthcare, life and critical illness cover, and 28 days holiday with the option to buy more

Location: Urban · The Crown Estate, 1 St James Market · Hybrid