Assistant E-Commerce Content and Operations Manager

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Overview

We have an exciting opportunity to join our E-Commerce Operations & Site Effectiveness team as an Assistant E-Commerce Content & Operations Manager on a 12 month fixed term contract/secondment.

Responsibilities

• Coordinate and manage the planning side of seasonal, cross category campaigns within the Plan & Brief team.
• Support delivery for content onsite and optimise site effectiveness across end-to-end customer journeys.
• Measure performance of content and site activation and drive continuous improvement and optimisation for existing and future activities.
• Suggest and support onsite improvements to improve conversion rates and customer satisfaction through accurate and effective content curation.
• Support the planning and execution of the E-Commerce customer and trading plan, campaigns and category priorities.
• Collaborate with Marketing, Category and Brand Growth teams to understand strategy, trading priorities and growth levers, using data-led prioritisation to manage competing demands.
• Influence and work with stakeholders across Customer & Trading teams to maximise trading performance.
• Work closely with: Category & Brand Growth Teams, Creative & Web Publishing, Digital Marketing / CRM, Trade & Customer Marketing, Trade Planning & Optimisation/PLO, Product / CX.

Qualifications & Skills

• E-Commerce experience with the ability to influence conversion, traffic and average order value through multiple digital and trading functions
• Numerate with strong data-analysis orientation
• Commercial acumen
• Content & Site Effectiveness experience - briefing and activating campaigns and customer/trading priorities, customer journey improvements
• Planning and campaign management with understanding of end-to-end processes and critical paths

Desirable Skills/Experience

• Experience using Content Management Systems
• Adobe Analytics and Content Square proficiency
• SEO content experience
• Influencing skills and ability to build strong stakeholder relationships

Additional Information

• Salary: up to £50,000 depending on experience
• Contract type: 12 Month Fixed Term Contract
• Working pattern: Hybrid working (combination of office and home). Team aims for 2-3 days/week in the office.
• Location: London Head Office campus in Pimlico
• Vetting: Some roles are subject to pre-employment vetting (e.g., DBS checks). If required, you will be informed and provided with information during recruitment.
• We encourage early applications as vacancies can close early if high volume of applicants.
• Flexible working arrangements may be available; discuss with the hiring manager during interview.

About The Partnership: We’re the largest employee owned business in the UK and home of John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world.