Overview

Location: Braintree & Chelmsford (flexible between branches)

Salary: £26,500 per annum

Hours: Full-time, 37.5 hours per week

Contract: Permanent

Help lead two thriving travel branches at the heart of a values-driven business. We are looking for an experienced Assistant Travel Branch Manager to support the day-to-day operations of our Braintree and Chelmsford branches. You will coach and inspire a team of travel consultants while helping customers plan holidays from UK breaks to worldwide escapes and luxury cruises. You will play a key part in delivering exceptional customer service, supporting staff development, and driving profitability across both branches.

What You''ll Be Doing

• Assist the Travel Manager in overseeing both branch operations and achieving commercial targets
• Lead by example in delivering exceptional customer service and expert holiday advice
• Support with staff coaching, training, and development
• Contribute to daily and weekly performance reporting
• Assist with the sale and handling of foreign currency
• Create and book complex travel itineraries tailored to customer needs
• Maintain high branch standards in line with company policies and procedures

What You''ll Bring

• Minimum 2 Years' Experience As a Travel Consultant
• Passion for global destinations and the travel industry
• Excellent communication and interpersonal skills
• Strong customer service and sales ability
• Accuracy, numeracy, and IT proficiency

Desirable (but not essential)

• Experience in a similar Assistant Manager role
• Familiarity with the Tarsc CRM system
• Bureau de Change experience
• A recognised travel qualification

Why Join Chelmsford Star Co-operative Society

As a co-operative, we do things differently. We are owned by our members, guided by ethical values, and reinvest in our communities. When you join our team, you become part of a business that puts people first, from our colleagues to our customers.

Benefits Include

• Uncapped commission on bookings
• Additional commission based on overall branch performance
• Holidays at cost price through our agency
• Weekly pay
• Staff discounts: 10% in Co-op Food & up to 20% in Quadrant Department Stores
• Long Service Awards
• Death in Service cover
• Self-contributory pension & health plans
• Access to educational trips with tour operators

Apply Now

If you''re ready to step into a leadership role and share your love of travel with customers and colleagues alike, we''d love to hear from you. Help us create memorable journeys and enjoy a rewarding career in travel.

No agencies please.