Overview

We are seeking a motivated and detail-oriented Client Services Associate to support operations within the Client Services team in delivering high-quality campaigns and contributing to long-term business growth. This role is ideal for someone with early experience in digital marketing or account management who thrives in a fast-paced, client-focused environment and is eager to build expertise in digital advertising, client management, and AdTech strategy.

Key Responsibilities

• Client Services Support
• Partner with Commercial Leads to assist in the successful enablement of client strategies.
• Support coordination across cross-functional teams to keep projects on track.
• Support in creating and maintaining project timelines, ensuring key deadlines are met.
• Campaign Delivery & Reporting
• Monitor ongoing campaign activity, flagging optimisation opportunities and trends.
• Prepare client reporting on campaign performance and insights.
• Assist with end-of-campaign analysis, capturing learnings to inform future activity.
• Help maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery.
• Strategy Enablement & Growth
• Contribute to the team’s work on developing and implementing long-term, revenue-generating strategies.
• Support the tracking and analysis of internal business performance metrics.
• Stay up to date on digital behaviours, trends, and best practices to provide fresh insights to clients and the team.
• Client & Product Knowledge
• Build strong internal working relationships through clear communication and reliable client support.
• Develop expertise in Epsilon products and services.
• Contribute to client strategy discussions by sharing observations and insights from campaign performance.

Who You Are

• An analytical mindset with the ability to explore data and spot useful patterns.
• Awareness of digital behaviour, marketing trends, and customer journeys.
• Strong organisational skills with the ability to juggle multiple tasks and priorities.
• A process-driven approach combined with empathy for customers and a passion for growth.
• Clear and confident communication skills, both written and verbal.
• Competence in Excel, Word, PowerPoint; familiarity with analytics tools (Google Analytics).
• 1-2 years of experience in account management, project management, or the digital media industry (preferred).
• A self-starter mindset and eagerness to learn in a dynamic, fast-paced environment.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. We’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Epsilon is a global company with more than 9,000 employees around the world.

We are guided by our core values and strive to attract candidates who align with them and make them meaningful in day-to-day work. Our five values are:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. Epsilon is committed to equal opportunity and an inclusive and diverse workforce. We provide reasonable adjustments for candidates in our application process and do not discriminate on the basis of race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage or civil partnership, religion or belief.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Advertising Services

Note: This description reflects the job responsibilities and requirements as provided and removes extraneous site-specific notices and historical posting data.