Overview

Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Cloud Operations Team! The Cloud Operations team is a dynamic, skilled group renowned for its fast-paced work environment and dedication to delivering exceptional client service. Specialising in complex and critical support needs, it helps industry-leading customers overcome their most challenging cloud-related issues.

Success. The Softcat Way. At Softcat, our core values—passion, intelligence, fun, responsibility, and community—define who we are. As one of the UK's leading IT infrastructure providers and a FTSE 250-listed company, we are dedicated to helping our customers achieve success through technology by putting our employees first.

Responsibilities

• Take ownership of complex Microsoft Azure incidents, changes, service requests, and problem records, driving them to resolution.
• Serve as a technical escalation point within the team.
• Achieve and maintain Key Performance Indicators (KPIs) as defined by the Support Team Manager.

Qualifications

• Experience working on Windows and Linux operating systems.
• Beneficial Microsoft Azure certifications.
• A demonstrated passion for continuous learning, with a drive to stay current with the latest industry trends and emerging technologies.

Working with us

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 2 days in the office and 3 days working from home
• Working flexible hours – flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Life at Softcat and Diversity

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. If you have a disability or neurodiversity, we can provide support or adjustments during the recruitment process or to mitigate circumstances. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.

We do not prohibit the use of AI in our application process, but we value authenticity and encourage you to be yourself when submitting your application.

Benefits

• Pension
• Share incentive plan
• Life Assurance
• Holiday
• Two days extra holiday on your birthday and at Christmas
• Trips – opportunity to qualify for Director hosted lunches and incentive trips
• Vouchers – technology vouchers, activity passes, restaurant discount card
• Partner/family Benefits – option to add your partner/family to some benefits
• Access to Perklife, our dedicated portal for all perks and flexible benefits
• Maternity, Paternity and Adoption support