London, England, United Kingdom

Overview

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our London office. All applicants must have the right to work in the UK.

Responsibilities

• Understand clients’ unique business questions and identify the experts who can best answer them.
• Find and recruit new experts into the Guidepoint Advisor network, determining suitability for client projects.
• Work with Project Managers to develop strategies for satisfying each client project request.
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for client inquiries.
• Identify the best leads and invite them to join the network to participate in consultations with clients.
• Screen experts to determine suitability for each client project and develop professional profiles to present to clients.

Who We Are

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Mentorship to help you develop project management and customer service skills
• Hands-on leadership to support career development and upward mobility within Guidepoint
• Operate in a sales role, identifying the best experts to join our network for client consultations

Experience You Will Bring

• Previous internship/volunteering/extracurriculars
• The right to work in the UK

Skills You Will Bring

• Desire to work in a sales/lead generation role that is KPI and metrics-driven
• Fluency in Spanish is essential
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer

• Competitive salary, bonus and benefits
• Excellent medical coverage through BUPA
• Supportive culture that celebrates and rewards success
• Friday happy hour and “Summer Fridays”
• Year round company sponsored sports and team building events
• Informal work environment
• Employee Assistance Programs

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

We are an equal opportunity employer committed to inclusivity.