Associate Mid-Market Account Executive - French Speaking

Monotype is an AI-powered design and font technology company recognized as one of Fast Company's Most Innovative Companies in Design. We specialize in the design, development, licensing, and management of typefaces and font technologies for global brands and creative professionals. Visit us at www.monotype.com.

As the first point of contact with prospective customers, the Associate Mid Market Sales Representative is responsible for delivering a positive customer experience and setting the stage for ongoing engagement with Monotype’s type, technology, and expertise. This role interacts with prospective clients via telephone, email, and other technologies and may have personal goals including revenue targets, conversions from lead to opportunity, and trial commitments. This position also supports field Account Managers with complex quotes, contractual paperwork, and other administrative tasks, while assisting existing clients with queries and identifying opportunities for future sales.

What you’ll be doing

• Review, contact, and qualify marketing-generated leads and deliver qualified opportunities to field Account Managers as appropriate.
• Manage inbound sales requests received via web, email, and phone.
• Research targeted leads and accounts to identify decision makers, understand needs and buying cycles, and enable effective sales follow-up.
• Cold-call prospects generated from internal marketing programs or accounts identified for Inside Sales coverage.
• Support field Account Managers with contracts and other administrative tasks.
• Answer existing customer queries and identify opportunities for future sales.
• Set up and deliver sales presentations, product/service demonstrations and other sales engagements.
• Retrieve customer feedback and share insights to improve offerings, positioning, customer engagement process, customer experience, and sales outcomes.
• Acquire thorough knowledge of the company’s solutions and market value to identify and drive qualified leads.
• Collaborate with supervisor and sales teams to determine sales strategies and approaches.
• Engage current customers by telephone and email to maintain relationships and increase potential add-on products and services.
• Maintain and update internal CRM system to accurately track all customer data, insights, and interactions.
• Ensure follow-up and management of the database of prospective and current customers.
• Maintain and organize database reports on a daily, weekly, and monthly basis for relevant team members.
• Understand and present product/service features, quote prices, credit terms, and the sales order process.
• Assist in creating quotes and RFP responses for potential clients.
• Continuously develop knowledge and skills.

What we’re looking for

• Experience in opportunity qualification, sales calls, and prospect management with a demonstrated ability to convert prospects, close deals, and achieve defined goals.
• Fluent in French and English
• Excellent listening, verbal, and written communication skills.
• Strong problem identification and objection resolution abilities.
• Ability to engage customers and build strong relationships.
• Strong data analytics ability with attention to detail.
• Self-motivated with high energy and drive to succeed.
• Ability to work independently and within a team.
• Experience with customer relationship management software and knowledge of marketing automation software.
• Ability to embrace change and learn quickly.
• Interest or experience in design preferred.

What’s in it for you

• Hybrid work arrangements and competitive paid time off programs.
• Competitive compensation with corporate bonus program and uncapped commission for quota-carrying sales
• A creative, innovative, and global working environment in the creative and software technology industry
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President's Club for all functions)
• Professional onboarding program with robust targeted training for the Sales function
• Development and advancement opportunities (high internal mobility across the organization)
• Retirement planning options and more.

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Customer Service

Industries

• Software Development