Associate Program Manager - Operations
New Today
Overview
Momentum ITSMA is a growth consultancy that enables global organizations to achieve market-beating performance by winning, growing, and retaining their most valuable client relationships. Join our established team as an Associate Producer, where you'll play a pivotal role in delivering targeted and strategic marketing assets for global enterprise clients.
About Momentum
Momentum ITSMA is a growth consultancy that enables global organizations to achieve market-beating performance by winning, growing, and retaining their most valuable client relationships. Our services – spanning consulting, research, learning, thought leadership, and content – help companies deepen relationships, build reputation, and grow revenue. We pioneered Account-Based Marketing and our ongoing innovation ensures our clients outperform their competitors. Find out more - momentumitsma.com
Momentum ITSMA is an equal opportunities employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and supportive environment for every team member and candidate. If you require any adjustments as part of the recruitment process, we are happy to accommodate your needs to ensure a fair and equitable interview experience. If you would like to discuss this further or you have any questions, please email recruitment@momentumitsma.com.
Key Responsibilities
- Project Support and Planning
- Collaborate with the Team Lead, Commercial Lead and Creative Services to thoroughly understand project scope, requirements and timelines.
- Develop project schedules and task briefs across creative and content services.
- Resource Coordination
- Identify and secure the appropriate resources for each project phase and work with the Producer or Project Lead to ensure the right team are allocated to the project.
- Coordinate with the Studio Manager and internal teams to confirm and track resource allocation.
- Monitor workloads and flag any resourcing conflicts or constraints to the Producer.
- Help maintain clear documentation on resource plans using our project tools.
- Delivery Execution
- Manage specific project tasks either in owned projects or delegated by the Producer, ensuring delivery against agreed deadlines.
- Create and manage timelines to keep client practice and wider Content Service teams on track.
- Coordinate with freelancers and external vendors under guidance, including briefing and budget tracking.
- Ensure clear communication across stakeholders during the production lifecycle.
- Follow all best practice delivery processes and workflows defined by the operations team.
- Quality Control
- Conduct internal quality checks on content deliverables and support the external proofreading process.
- Ensure all deliverables meet internal quality standards and client expectations before final submission.
- Process & Tools
- Follow established best practices and workflows for delivery.
- Maintain accurate project data and task status in our project management platform (Mavenlink).
- Collaborate on opportunities to improve process efficiency and workflow execution.
Qualifications
- Skills
- Project Management: Planning, organizing, and managing resources to achieve project goals.
- Technical Proficiency: Experience with project management tools (e.g., Asana, Trello) and knowledge of creative production processes.
- Time Management: Prioritizing tasks, multitasking, and meeting tight deadlines.
- Communication: Verbal and written skills for effective collaboration with teams, clients, and stakeholders.
- Budget Management: Budgeting and managing financial constraints.
- Problem-Solving: Identifying issues, evaluating options, and implementing solutions efficiently.
- Experience
- Industry Experience: Solid experience in a similar role within a creative agency or in-house creative team.
- Portfolio of Work: Proven experience assisting in the coordination of creative or content-led projects.
- Client Management: Experience working directly with clients on the delivery of projects and programs.
- Desirable expertise includes all aspects of creative production, including brand development, digital media production, web development, print materials, and large-scale creative projects.
- Experience managing internal resources, managing freelance onboarding, and ensuring the smooth running of internal team operations.
- Experience driving operational efficiency and enhancing internal processes.
Salary
£30,000 - £40,000, depending on experience.
Perks and Benefits
- Annual leave: 25 days (27 days after 2 years) plus Public Holidays UK
- 3 bonus days off for end-of-year shutdown (25 Dec to 1 January)
- Medical Cash Plan
- Life Insurance & Income Protection
- Personal L&D budget
- Access to comprehensive internal learning programmes
- Fully accredited ABM certification
- Reward & Recognition Scheme, including sabbatical option
- £1000 Hiring Referral Scheme
- Quarterly MVP Reward (paid trip to London or Boston)
- Discretionary company bonus
- Home office enhancement budget
- Access to Spill online mental health support
- Enhanced parental leave
- Enhanced sick leave
- Hybrid working and flexible working policy
- Culture Club, regular social and wellbeing events
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Project Management and Information Technology
- Industries: Business Consulting and Services
- Location:
- London, England, United Kingdom
- Salary:
- £100,000 - £125,000
- Job Type:
- FullTime
- Category:
- Management & Operations