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This range is provided by Xelix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate — moving from manual processes to automated, intelligent workflows. Xelix is a fast‑paced scale‑up where everything moves quickly and expectations are high. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate milestones together.

About The Role

The Associate Services Consultant ensures data is correctly configured, formatted and validated while assisting the customer service teams throughout the entire customer journey lifecycle. This exciting role works within two functions within Xelix: Implementations and Customer Support. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and are able to use the platform as designed. The ability to troubleshoot and resolve technical issues is a key element of the role.

The successful candidate would have excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers. This dual‑function role is ideal for a candidate looking to leverage and hone their existing technical skills (such as Python) while gaining experience in project management and customer support.

The day‑to‑day responsibilities of the role are described below, split by function.

What You’ll Be Doing – Implementation

• New customer set‑ups on Xelix platform (Test and Production)
• Managing technical prerequisites to onboard new clients
• Reviewing customer files for technical elements using Python
• Supporting Implementation team on projects, including customer‑facing calls requiring technical knowledge sharing

What You’ll Be Doing – Customer Support

• Checking data logs to proactively highlight any issues with live customers’ usage of the platform
• Assisting the Support team members with any error resolution on customer files or platform
• Supporting Implementation & Customer Success teams in adding new data files / systems for existing customers
• Supporting ad‑hoc queries from Customer Success teams on platform behaviour

What You’ll Bring

• At least 1 year of experience in a customer‑facing role, ideally within the SaaS or tech industry. Background in consulting, engineering, accounting, or accounts payable is preferable but not required.
• Strong time‑management and prioritisation skills, maximising both personal efficiency and team productivity. Thrives in a fast‑paced environment, effectively multitasking and handling shifting priorities.
• A customer‑first approach, with a genuine passion for helping customers feel valued and heard.
• Quick to learn new technologies, product features, and processes, and able to translate this knowledge effectively to customers. Strong analytical and problem‑solving skills. Python skills are mandatory. You will either have a computer science degree or have worked with Python in the workplace for over 2 years.
• Proactively troubleshoots and resolves customer issues, driven by a passion for delivering exceptional customer experiences.
• Bachelor’s degree or equivalent experience, preferably in a related field.

What We Offer In Return

• Competitive salary of £35,000 - £40,000 depending on experience
• 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
• Hybrid working with two days a week from our dog‑friendly Hoxton office and on‑site gym
• Comprehensive private medical & dental cover with Vitality
• Enhanced parental leave pay
• Learning & development culture – £500 personal annual budget
• We’re carbon‑neutral and are working towards ambitious carbon reduction goals
• Lots of team socials & activities
• Annual team retreat

Want to Learn More?

• About us
• Xelix blog
• Xelix news
• Xelix Glassdoor

We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you – we’re happy to accommodate.