Overview

Shape the Future of Service Excellence with Ten! Driving Innovation. Building Trust. Redefining Service Excellence. Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world's leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, and Swisscard. Corporate clients use Ten's services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives. Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives. We're profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we're setting the standard for sustainable growth and technology, AI driven innovation.

For more information, check out our Welcome to Ten video!

We’re looking for a driven and technically capable Associate Solutions Architect to join our architecture team. This is an opportunity for someone with a strong engineering foundation (in software engineering, devops, or infrastructure) to grow into a well-rounded architecture role, shaping technical standards and supporting strategic migrations.

Key Responsibilities

• Collaborate with tech leads and engineering teams to review and support architectural decisions for new and existing projects
• Set and promote engineering standards (e.g., observability, testing, security practices)
• Drive adoption and monitor compliance with architectural guidelines
• Support strategic projects, including migrating on-prem services and databases into AWS (RDS, Kubernetes) and improving observability across platforms (e.g., New Relic, Grafana, Logz.io)
• Participate in threat modelling, vulnerability assessments, and client security responses
• Help assess and reduce technical debt across legacy services
• Work across teams to promote high technical standards and influence best practice adoption
• Communicate clearly with technical and non-technical stakeholders to explain architectural decisions and rationale
• Set and promote data engineering standards (e.g., SQL performance, event-driven architectures, data taxonomy)

Requirements

• Background in software engineering or DevOps (e.g., C#, Python, JavaScript, Kubernetes)
• Familiarity with cloud architecture, especially AWS (RDS, IAM, EC2, EKS, networking)
• Experience working with or supporting microservices and container-based systems
• Strong awareness of security and compliance principles, especially in regulated industries
• Knowledge of CI/CD, logging, and monitoring tools (e.g., New Relic, Grafana, Terraform)
• Familiarity with data architecture (e.g., event buses, data warehouses, SQL performance)
• Excellent presentation, communication and collaboration skills capable of building trust with engineers and business stakeholders

• AWS Certification (e.g., Solutions Architect Associate)
• Experience with ISO27001 and/or PCI-DSS compliance
• Exposure to hybrid cloud / migration from on-prem to cloud environments
• Familiarity with observability strategy or platform standardization projects

Hybrid/Home Office Guidelines

• Located in London
• Hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• You must meet our minimum internet speeds; this will be checked during recruitment and on joining. We also have a great office you can work from as an alternative.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward, including regular appraisals and annual Extra Mile Awards. We support development and encourage you to pursue your aspirations and interests at Ten.

• A competitive salary depending on experience
• Hybrid working – work from home and office
• Paid time off including a paid day each year to volunteer
• Paid Sabbaticals: one month after every 5 years of service
• Extra Rewards through the Ten Loyalty Rewards program
• Remote Working Holidays: travel and work from anywhere in the world
• Employee discounts on travel and entertainment
• Be part of a global, dynamic, and inclusive team
• Genuine career opportunities within a dynamic, international company

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including hiring, promotion, discipline, or termination, will be based on merit, competence, performance and business needs.

Seniority level

Entry level

Employment type

Full-time

Job function

IT Services and IT Consulting