Overview

Looking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need. We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role: In this global logistics rapidly evolving world, IAG Cargo is always looking for new ways of working, go to market faster, and optimize customer experiences. The mission of the Digital team is to digitally transform and automate our business processes. As an Automation Specialist, you will play a key role in identifying, designing, and implementing automation solutions that streamline business processes and deliver measurable value. Working closely with business stakeholders and the Intelligent Automation Platform Owner, you will analyze current workflows, identify automation opportunities, and support the development and deployment of intelligent automation solutions across the organization.

What You’ll Do

• Collaborate with business units to understand and document current processes, pain points, and automation opportunities.
• Conduct end-to-end business analysis to define requirements for automation use cases.
• Design and document future-state automated workflows using tools such as BPMN or process mapping software.
• Translate business requirements into functional specifications for automation developers.
• Support the development, testing, and deployment of automation solutions (e.g., RPA, low-code platforms, AI/ML integrations).
• Monitor and measure the performance of deployed automations, ensuring continuous improvement and optimization.
• Maintain clear documentation and knowledge sharing for all automation initiatives.
• Act as a liaison between business teams and technical teams to ensure alignment and successful delivery.
• Contribute to the automation backlog and help prioritize initiatives based on business value and feasibility.
• Stay up to date with trends in intelligent automation, process mining, and digital transformation.

It’s All About You

What you’ll bring to IAG Cargo:

• Strong analytical and problem-solving skills with a focus on process improvement.
• Excellent communication and stakeholder engagement skills.
• Ability to translate complex business needs into clear technical requirements.
• Familiarity with automation tools (e.g., UiPath, Power Automate, Blue Prism, Automation Anywhere).
• Experience with process mapping and documentation tools (e.g., Visio).
• Understanding of RPA, low-code/no-code platforms, and AI/ML concepts.
• Detail-oriented with strong organizational and time management skills.
• Collaborative mindset with the ability to work across teams and functions.

Skills And Experience

• Minimum 2 years of experience in business analysis, process improvement, or automation delivery.
• Proven experience in identifying and implementing business process automation solutions.
• Experience working in cross-functional teams and managing multiple stakeholders.
• Exposure to logistics, supply chain, or operations environments is a plus.

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference. As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy - Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
• Access to discounts on Apple, cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.