Overview

Audio Visual Field Service Engineer

Job Title: Field Service Engineer

Location: London (remote & client sites)

Salary: £38,000 to £43,000 per annum

Contract: Full-time, permanent

What you'll be doing

As a Field Service Engineer, you'll be at the frontline of client engagement, ensuring systems run smoothly and issues are resolved quickly. No two days are the same - you'll switch between remote support, site visits, diagnostics, and proactive maintenance.

• Responding to support tickets and calls, troubleshooting and resolving issues.
• Conducting on-site visits, diagnostics, and preventative maintenance.
• Monitoring equipment, carrying out firmware updates, and managing RMAs.
• Working with service desk and account managers to maintain client satisfaction.
• Producing accurate documentation, site reports, and updates.
• Ensuring exceptional customer service across all interactions.

What the Client is looking for

Technical skills & experience

• Strong knowledge of AV and conferencing systems (Crestron, Extron, AMX, Biamp, BSS Soundweb).
• Understanding of video, audio processing, and IT networking fundamentals (IP addressing, VLANs, cable testing).
• Experience with building technologies (access control, CCTV, BMS, lighting).
• Confident with schematics, firmware updates, and diagnostics.

Personal qualities

• Excellent communicator, able to explain technical information clearly to all audiences.
• Calm, professional, and solution-focused, even under pressure.
• Strong organisational skills and the ability to prioritise effectively.
• A true team player who also works confidently on their own initiative.
• Willingness to travel across the UK and occasionally into Europe.

Additional requirements

• Valid driving licence and passport.
• Willing to undergo security clearance checks where required.

Why join the Client?

• Be part of a forward-thinking business that's transforming workplaces and buildings through technology, with a focus on delivering an exceptional "white glove" service.
• Supportive team environment with opportunities to grow and develop.
• Opportunities to expand expertise across spaces and building technologies.
• National and international travel opportunities.
• The chance to make a real impact on high-profile client sites.

How to Apply

Please send your CV and a short cover letter highlighting your relevant experience and qualifications to or call us on (phone number removed) #207 for a confidential discussion.

Alecto Recruitment Limited is acting as an employment business for this vacancy