Azure Cloud Operations Manager (w/m/d) 100%- London City

Luware is seeking a dynamic and experienced Azure Cloud Operations Manager to lead the delivery, operations and maintenance of our Compliance Recording cloud platform. This role is based in London with hybrid work arrangements.

Overview

Join Luware, a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions streamline customer interactions, and we value agile methods and flexible work arrangements.

Your responsibilities

• Team Leadership: Lead and mentor a team of 4 operations engineers, fostering innovation, collaboration, operational rigor and continuous improvement. Develop KPIs to measure team progress and success.
• Professional development: Develop and grow the team, set professional development goals, provide coaching and mentorship.
• Resource and sprint planning: Collaborate with product management to resource and capacity manage operations and sprint delivery. Translate business requirements into user stories and technical deliverables for the Azure DevOps backlog.
• Automation: Champion Infrastructure-as-code (IaC), CI/CD pipelines and automation-first approaches. Identify modernization opportunities to improve testing automation, deployment speed, resiliency, observability and cost.
• Cloud Operations: Lead day-to-day operations across a medium-scale Azure environment (>2,500 resources). Ensure high-quality cloud platform delivery, high availability, security and performance.
• Proactive monitoring: Establish proactive monitoring and alerting to maximize uptime, performance and cost management.
• Service-levels: Own cloud infrastructure availability, security, disaster recovery, business continuity and SLA compliance. Provide regular reports to the executive team.
• Incident management: Lead ongoing incidents, manage communications to customers and the executive team. Deliver root cause analysis and drive improvements to prevent recurrence.
• Change management: Analyse and review Cloud Operations changes, taking responsibility for management approval.
• Cost Management: Conduct cost analysis and forecasting to stay within budget. Identify potential cost efficiencies and implement improvements.
• Security, Compliance & Certifications: Collaborate with security, governance and IT teams to ensure adherence to M365, SOC2 Type II and ISO27001 standards, supporting cloud-related audit requirements and delivering documentation, while owning elements related to the Compliance Recording platform.
• Cross-team collaboration: Build strong relationships with Customer Success, Product Management, IT, Governance, Security and Architecture to deliver process and platform improvements.

What we are looking for

• Proven experience leading a cloud operations or DevOps team in a Microsoft Azure environment.
• Experience managing cloud, people and operational budgets with reporting to executive leadership.
• Experience managing monitoring, alerting, observability, and dashboarding platforms (Azure Monitor, Grafana, Azure Log Analytics).
• Experience with incidents, incident management, disaster recovery planning and business continuity practices.
• Experience with CI/CD pipelines (Azure DevOps or other tools) for infrastructure automation and continuous deployment.
• Hands-on experience delivering cloud operations, DevOps or support for Microsoft Azure environments, including Windows Server, Linux, Web Application Gateways, Front Door, Virtual Machine scale sets, Firewalls, Azure Entra, Virtual Machines, Storage Accounts, Key Vaults, Log Analytics, SQL, Recovery Vaults, Network Resources, Security Resources and other Azure services.
• AZ-104 certification.
• Strong communication, documentation and organizational skills.

Nice to have

• AZ-500, AZ-305, AZ-400 certifications.
• Experience with real-time communication platforms (e.g., Microsoft Teams, Cisco CUCM, Skype for Business, etc.).
• Experience with compliance recording technologies (Verint, Redbox, NICE, etc.).
• Experience with accreditation, audits or certifications for cloud platforms (SOC2 Type II, ISO27001, etc.).
• Experience with Azure Dev/Ops and Aha!

Our offer

• Challenging, interesting work with a high level of personal responsibility.
• A dynamic environment that supports personal development and idea realization.
• Regular team events and optional office exchanges (up to one month).

Join an international, collegial environment with a unique Luware spirit. If this speaks to you, upload your CV for an initial review. We’re just a click away!

We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding.