B2B Senior Manager - Performance Frameworks and Governance
New Yesterday
Within our B2B business unit we are on a period of growth. To enable this, we have started on a journey of enhancing and systemising the way we operate to meet the current and future needs of our customers.
We are seeking a senior manager to lead the design and delivery of new performance frameworks, governance processes and key operational improvement projects across the B2B division. The role oversees quality assurance, policy and process management and ensures regulatory, commercial and operational risks are appropriately controlled.
You will act as a centre of excellence for governance and framework design, ensuring a consistent, robust approach to performance management, continuous improvement and decision-making across the function.
This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills. We are looking for a person in this role who is comfortable working in a fast paced, dynamic environment that can challenge the status quo and help change perspectives on what good looks like.
Responsibilities
- Lead the end-to-end development of new performance frameworks, KPIs and governance measures (e.g. workforce management, customer risk scoring methodology, contract performance tools for customers and third parties).
- Oversee Quality Assurance and Process & Policy teams, ensuring processes, policies and documentation are updated in line with business and regulatory changes, working collaboratively with central business audit and compliance teams.
- Develop and embed standardised approaches for external requests for information (i.e. Ofgem RFIs). Take full ownership of the delivery of RFIs, ensuring consistent, high-quality data and written outputs through collaborating with the data team and leaders across impacted departments
- Lead the promotion and implementation of governance best practices across the B2B division, embedding effective controls and risk mitigation within all frameworks and projects. This includes managing the B2B risk register in partnership with the Head of Risk, ensuring alignment and appropriate escalation within Ecotricity's broader risk governance structure.
- Design and roll out supporting tools (e.g. decision trees, performance mentoring frameworks) to improve operational leadership capability in driving continuous improvement.
- Ensure robust methodology (e.g. Split Solve) is applied in the development of KPIs and performance insight, collaborating closely with analysts on UI design, testing, and actionability.
- Partner with teams across the business to embed practical, incremental improvements - challenging existing ways of working where needed to enhance consistency, compliance, and performance.
- Identify and shape opportunities for operational or behavioural improvement, with a focus on control, governance, and sustainable ways of working - rather than large-scale transformation or product innovation.
- Provide leadership, coaching and development for a team of improvement specialists and project/process leads, setting clear expectations and establishing growth plans to continuously build team capability and performance
- Various ad hoc tasks or assessment work as requested by the Head of PCM
About You
Essential Skills & Experience:
- Proven experience in performance framework design, process governance or operational improvement leadership.
- Strong knowledge of risk, control and regulatory compliance principles in a B2B environment.
- Expertise in developing and embedding business processes, quality assurance or policy management.
- Excellent facilitation skills - able to lead cross-functional working groups and align diverse stakeholders.
- Strong understanding of continuous improvement methodologies
- Exceptional organisational and prioritisation skills in a complex, change-oriented environment.
- Experience in coaching, developing and managing teams.
Desirable:
- Exposure to regulated industries (e.g. energy, financial services).
- Experience of working with insight and data teams to drive performance improvement.
About Us
About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all. #J-18808-Ljbffr
- Location:
- Stroud, England, United Kingdom
- Salary:
- £80,000 - £100,000
- Category:
- Management & Operations
