Overview

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Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough. We are a close-knit and friendly organisation where everyone of our 3,600 staff is valued. Through Listening into Action, we empower everyone at any level to initiate and bring about real improvements in our care. Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

BANK Personal Assistant to two Directors - Band 5

Full Time

Are you a highly organised and proactive individual with excellent communication and interpersonal skills?

If so, we are looking for you to join our team as a Personal Assistant (PA) to two Directors. As a PA, you will play a vital role in supporting the Directors and the wider Executive Team. You will be responsible for a wide range of administrative tasks, including managing the Directors' diaries, responding to correspondence, and producing presentations and reports. You will also be expected to work collaboratively with other PAs and Directors to ensure that everyone is supported and that the team achieves its goals.

• Band: 5 (interim appointment with potential to develop into a substantive role)
• Location: Primarily on-site at Croydon (with up to 1 day per week working from home)
• Contract: Interim (length to be confirmed)

Proposed Interview Date - TBC

Main duties

• Manage the Directors' diaries and email inbox, prioritising tasks and ensuring efficient use of time.
• Respond to all incoming correspondence and draft responses on behalf of the Directors.
• Produce a variety of documents, including letters, memos, presentations, and reports.
• Provide an effective interface with a range of internal and external stakeholders.
• Manage staff complaints as applicable on behalf of the Director.
• Organise internal and external meetings and events.

Note: Candidates are encouraged to refer to the attached Job Description for further details regarding specific responsibilities and qualifications required for this role.

Working for our organisation

Croydon is a trailblazer in integration to join-up the health and care services available for local people and breakdown barriers between professional teams to make the most of our workforce and expertise.

The Trust runs two hospitals, north and south of the borough. Its main campus, Croydon University Hospital, is home to the borough's only Emergency Department and often receives more ambulances than many major trauma centres. The hospital provides more than 100 specialist services, including 24/7 maternity care. An ongoing investment programme is also transforming the facilities available, with a dedicated new children's unit and multi-million pound intensive care unit opening in 2023.

The Trust has one of the most diverse workforce profiles in the capital, with more than half of its staff from Black, Asian or Minority Ethnic groups — almost twice the national average — reflecting the diverse communities it cares for. The organisation is increasing its role as an anchor institution at the heart of the local community, including supporting local business through kick-starters and apprenticeships and working with local universities to train the next generation of health and care workers in Croydon.

Detailed job description and main responsibilities

This is a key role that requires someone highly organised, proactive, and resilient, with the ability to manage competing priorities and provide excellent support in a fast-paced environment. We are looking for candidates who can demonstrate:

• Strong organisational and diary management skills across multiple senior leaders
• Ability to pick up new information quickly and manage tasks with minimal oversight
• Professionalism and a positive, solution-focused attitude
• Confidence in liaising with senior stakeholders and teams
• Experience working within NHS or similarly complex organisations is desirable

This is an excellent opportunity for an experienced PA to work at the heart of the organisation with exposure to two high-profile portfolios.

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line. Telephone: 02082963786; Text: 07501066267; Email: esth.dal@nhs.net. Our confidential answering service is available after 5pm.

Person specification

Qualifications

• Essential criteria: Recognised secretarial qualifications or equivalent experience

Experience

• Essential criteria: A successful track record working at senior secretarial or PA level.

Desirable criteria

• Experience of working in a healthcare environment & Working for an Exec Director

Skills/abilities

• Essential criteria: Ability to take minutes/notes at meetings and produce comprehensive minutes/action notes
• High level of attention to detail
• Ability to work autonomously
• High level of complex diary management skills
• Ability to draft correspondence on behalf of the Executive
• Excellent oral and written English skills

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

If you decide to apply for this post, but do not hear back from us within four weeks of the closing date, please assume that you have not been shortlisted on this occasion.

Documents to download

• JD PA to two Directors and Personal Specifications (PDF, 386.1KB)
• CHS DBS Policy Statement (PDF, 53.0KB)
• Map of Croydon University Hospital (PDF, 95.6KB)
• CHS Accommodation (PDF, 1.4MB)
• Croydon Trust Values (PDF, 324.9KB)