BDM Planning and Operations Manager, Salesforce

6 days ago Be among the first 25 applicants

Linklaters is a multi-national commercial law firm, with 31 offices in 21 countries worldwide.

We have been named as one of The Times' Top 50 Employers for Women, recognised by Stonewall as a top employer for LGBTQ+ inclusion, and by the Social Mobility Employer Index as a top employer for advancing social mobility.

We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

We love hearing from anyone who is enthusiastic about changing the legal industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Linklaters, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

The role:

• Serve as the business owner for Salesforce products supporting the Business Development & Marketing (BDM) function.
• Act as the bridge between BDM and technology teams to ensure tools align with firm strategy and support business outcomes.
• Work closely with the BDM community to understand, define, and document business requirements.
• Partner with technology teams to establish and manage the technology roadmap that supports BDM workflows and goals.
• Define business requirements and KPIs to measure the effectiveness of Salesforce tools.
• Lead change management initiatives, providing user training and promoting best practices to drive adoption and optimise workflows.
• Monitor platform impact and engagement to assess how tools contribute to client development and marketing outcomes.
• Gather and analyse user feedback, advocating for functional improvements and enhancements that foster usability, efficiency, and innovation.

What we're looking for:

• Demonstratable expertise on Salesforce products. Hands on experience, certifications and official trainings are ideal.
• A track record of success as a business owner in the legal or professional services sector, ideally within a complex B2B environment
• Strong ability to document business requirements from non-technical stakeholders and translate them into actionable insights
• Excellent collaboration skills to foster effective teamwork across cross-functional teams and stakeholders
• Outstanding communications skills to gather input, provide thoughtful feedback, and advocate for solutions that align with user needs
• A genuine interest in continuous improvement, with a proactive approach to solving technology and workflow challenges
• A collaborative mindset and the ability to actively contribute to and participate in communities of practice

This is a fantastic role for someone wanting to join a supportive, innovation focused team that bridges business development, marketing, and technology at one of the world's leading law firms.

What's on offer:

This role is based at the Linklaters London office with a hybrid working model available.

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Law Practice

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