Benefits Officer

We have an exciting opportunity for a Benefits Officer to join us!

This is a full-time, permanent role with flexible working conditions and hybrid working (dependent upon experience), offering a salary of £28,193 to £32,104 per annum.

About Us

The Royal Borough of Windsor and Maidenhead (RBWM) is located in Berkshire, one of the most economically productive and innovative areas in the country. The borough council, a unitary authority, prides itself on its dedicated team of professionals committed to providing quality services. RBWM is a unique borough with significant opportunities due to its proximity to London, expanding business sectors, and major cultural and tourism attractions like Windsor Castle, Legoland, and Ascot Racecourse.

Given our royal connections, we often attract international attention, and we continue to rise to challenges.

This is an excellent opportunity for an enthusiastic Benefits Officer to join our team.

The Role

As part of the Revenues and Benefits Service, you will play a key role in providing high-quality services to residents requiring financial assistance with rental liabilities and/or Council Tax.

Your Responsibilities

• Processing Housing Benefit and Council Tax Support accurately and efficiently using the Capita Academy processing system and Civica document management system.
• Managing applications for discretionary housing payments.

Candidate Requirements

• Proven skills and experience in a customer-facing environment with the ability to meet demanding performance targets.
• Knowledge of Housing Benefit and Council Tax Support.
• Excellent written and verbal communication skills and the ability to manage your workload effectively.
• Ability to work accurately under tight deadlines, independently and as part of a team.
• Ability to stay updated with relevant legislative changes.
• Conscientious attitude with strong attention to detail.
• Ability to remain calm and focused under pressure.
• Enthusiastic about delivering excellent results.
• Flexible approach to accommodate changing priorities.

What We Offer

• 32 days of annual leave.
• Flexible working arrangements, including hybrid working, for better work-life balance.
• Generous Local Government Pension scheme with life cover (3 times your annual salary) and an Additional Voluntary Contribution (AVC) scheme.
• Free employee parking near the offices.
• Participation in the Give As You Earn scheme.
• Instant Reward Scheme recognizing innovative achievements.
• Employee Assistance Programme offering counseling, advice, and support.
• Access to discounts and deals with retailers, including gym memberships and travel discounts.

RBWM values a collaborative and inclusive work environment, encouraging diversity and innovation. We are an equal opportunities employer, and applications from all backgrounds are welcome. If you have a disability, are a current or former armed forces member, or have been part of a formal care system up to age 25, you will be guaranteed an interview if you meet the role's minimum requirements.

Interview dates are scheduled for the week commencing 25 August 2025.

For informal discussions about the position, please contact Sarah Sneyd at sarah.sneyd@rbwm.gov.uk.