Overview

You'll be there to give customers clear information and support. You'll do back office tasks, answer calls and help make sure that every TSB customer and representative gets the best outcome.

Responsibilities

• Strong organisational skills to manage multiple cases.
• Ability to work in a fast paced and demanding environment.
• Experience in engaging with customers or representatives and articulating clear requirements.
• Excellent problem solving & decision-making skills.
• Completing applications and bereavement activity timely and with accuracy.

Details

Closing Date: 10 October 2025. At TSB we're all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community.

We're looking for self-motivated and analytical people with a passion for delivering customer service to support customers and non-customers at a time they need us most. You'll live near our main office Ingenuity House, Birmingham and be flexible to work in our office 100% of the time for the initial 6 months. After the initial 6 months it will include working from home and from the office. If working remotely is new to you, we'll give you the support and equipment you need to get set up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction. We'll need you working when our customers need us, you'll work 35 hours per week between 8am - 6pm.

Salary & Benefits

• Base salary of £24,000 from day one, and an excellent benefits package which includes:
  • Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
  • Variable Pay Award (5%/£1,200 on target) based on company performance.
  • Fantastic company pension - TSB contributing up to 13%
  • 25 days holidays (plus bank holidays)
  • Private Healthcare

Interview Process

The interview process: Once you've applied on our website, we will screen your CV and if successful, this is followed by a short telephone call with a member of our recruitment team. If after the call, we believe you're a great fit for the role we will invite you to a face-to-face interview with a colleague from our Bereavement team. So, if this sounds up your street, come join our team, we make things happen!

Inclusion & Diversity

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day. Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you! Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.