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Job title - Bespoke Relocation Manager UK

Job type - Full time, 40 hours per week

Contract type - Permanent

Hybrid working - 2 days office based 3 days remote

Location Guildford, UK

Closing Date 22nd August 2025

About us

K2 Corporate Mobility is a leading B2B provider of comprehensive global mobility services to multi-national companies relocating their most valued employees. We manage and broker services through our global partner network and operate as a true business partner - an extension of our clients' HR functions. We uniquely provide genuine single point of contact accountability for HR teams and assignees throughout the international relocation process.

Headquartered in Guildford, UK, K2 serves every location worldwide via our regional hubs located in North America, Europe, Scandinavia, Middle East, Africa, Asia and Australia. Managing a global network of over 1,000 specialist approved partners worldwide, K2 specialises in delivering an extraordinarily high standard of service on every assignment. Our skilled teams deliver international mobility support to blue chip clients across all continents, supporting HR teams in over 15 industries- from financial services to global retailers.

We're independent, ambitious, entrepreneurial, diligent go-getters and we believe in delivering only the best for our customers. What sets us apart is our people. We employ the best and allow them to be the best they can be.

K2 has the unique family feel, and the successful candidate will not just be joining a company, but also the K2 Family.

This opportunity is within our Bespoke division-a global specialist team dedicated to delivering the very highest service levels to our clients' Executive Tier population.

Therefore, if you possess the K2 family spirit and ethics and has the necessary skills to perform the above role as detailed in the experience section, please apply submitting a CV and covering letter.

More information can be found at: www.k2corporatemobility.com

If you want to know more about our people and culture visit our LinkedIn and Twitter pages #K2corporatemobility

The Role

The Bespoke Relocation Manager is primarily responsible for managing the relocation services of our client's most senior employees globally. The role-holder operates as a strategic business partner of our clients, providing them with an extraordinary level of support. It is imperative that the Bespoke Relocation Manager is able to think strategically, communicate effectively and find solutions to any issues that might arise.

Moving countries for senior Executives that are typically time poor, travel extensively but have the highest standards of living and expectations can be challenging but it is often when these stakes are highest that we deliver our best work.

We do not adopt a one service fits all approach to our services but tailor our programs to meet the specific requirement of the individual or family unit, whilst keeping within the confines of the client's relocation policy.

You will be part of a first-class global team who work in partnership to exceed the expectations of our growing client base.

Full training and support will be provided.

Hours of work

Monday to Friday 8.30am - 5.30pm. Hybrid working applies, two days based in our Guildford office (following probation) to perform the role and build relationships which is an integral part of the K2 culture within the business.

Main Duties and Responsibilities

You will be single point of coordination for employees and their family throughout their relocation process, working with our specialist partner network across various services including:

• Household Goods Shipment.
• Sourcing and booking temporary accommodation.
• School search services.
• Area orientation.
• Home finding assistance.
• Tenancy negotiation and renewals.
• Settling in and tenancy review.
• Language and intercultural training.
• Departures services
• Expense Management
• Pet Services

In addition to building ongoing working relationships, your daily tasks will also consist of:

• Building up close working relationships with Client Human Resources teams
  Understanding and adhering to client policies and procedures.
• Management and support of our partners including home-search/education consultants, inventory clerks, estate agents as well as household goods partners and DSP's to deliver the very best collective service
• Timely and accurately record updates into the company operating system (Ascent) as per company procedures.
• Run reports from Ascent as required
• Resolving any issues and escalations.
• Ability to project manage multiple employee moves across different clients and industries
• Cost and revenue control to maximise profitability for each client per relocation or service.
• Attending client reviews and presenting as required.
• Apply a concierge style to our services which can mean supporting unusual or challenging requests e.g. moving artwork, horses, boats.....sourcing domestic staff or hiring private jets

Experience: Skills /Abilities & Knowledge

• Minimum of 5 years of Relocation Services experience is required
• In-house or on-site (client-side) experience advantageous.
• Knowledge of the end-to-end Relocation process to include third party involvement.
• General knowledge of household goods moving - import, export and third country moves (would be an advantage) or the skills to learn, interpret and understand this information.
• Good understanding of customs documentation worldwide (would be an advantage) or the skills to the learn, interpret and understand this process.
• Knowledge of the UK property market for both renting and buying.
• Knowledge of UK property law and tenant's obligations.
• Commercial awareness to maximise the profitability aspect of each relocation
• Ability to establish, build and maintain relationships both internally and externally
• Ability to display confidence and professionalism in all client interactions.
• Possess a consultative and pro-active approach.
• Possess excellent written and verbal communication skills
• Possess good presentation skills.
• Demonstrate a strong attention to detail and accuracy with data management.
• The ability to multi- task and work well under pressure.
• Ability to speak an additional language would be advantageous.
• The ability to be flexible in a changing working environment and work both as part of a team and/or independently.
• Have the ability to think quickly and creatively and use your own initiative to solve problems.
• Demonstrate effective time management and organisational skills, with the ability to be flexible in an ever-changing working environment.
• Willingness to learn new skills and to undertake continuous, professional development.
• Have a passion for delivering outstanding client service.
• Advanced skills in Microsoft Office (Excel, Power Point, Word and Outlook) would be an advantage.
• Open to global travel when required

Desirable credentials
Proficiency in French - fully conversant in reading, writing and comprehension is highly advantageous

Accountability: for GDPR & ISO

• As part of the role, the job holder will be responsible for the processing of information, which may be special category data by nature. The job holder is obliged to follow the company Data Protection, Information Security Polices.
• Full compliance and understanding whilst demonstrating full principles of all accredited ISO regulations.

Benefits

25 days annual leave increasing with years of service

Birthday leave

Enhanced Maternity & Paternity pay

Remote working policy

Private Medical Insurance after 1 years' service

Death Inservice (x4 times salary)

Electric Car scheme

Role related Bonus

Company Cash Plan

Great Place To Work Boilerplate

At the beginning of 2025, K2 was recertified globally as a Great Place To Work.

Great Place To Work is the global authority on workplace culture. To obtain the Great Place To Work accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work certification, companies are scored within areas including trust, values, and leadership. K2's Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience.

K2 are a Disability Confident Committed Employer.

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work.

All candidates require proof that they have the right to work. Satisfactory references will be required and undertake a pre-employment health check.

Please contact the HR team at hr@k2corporatemobility.com if you need reasonable adjustments to participate in the recruitment process.

We look forward to hearing from you.