Bilingual Customer Advisors (German Speaking)

• Bilingual Customer Advisors (German Speaking)

£26,208.00 - £27,000 a year plus benefits

Location:

AXS - Birmingham

Appointment Type:

Closing Date:

31 August 2025

Working Pattern:

Advisors currently work 5 days out of 7, Monday to Sunday 8:30 to 17:30. You will work 1 in 3 weekends.

Do you love working in customer service?

Want to work at a company recently named in The Sunday Times Best Places to Work 2024?

AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham.

You will

• resolve customer enquiries and sell tickets for AXS and its clients,
• provide a highly professional customer experience via all channels including telephone, email, social media and live chat
• be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution.
• understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.

We're looking for people who

• Can communicate effectively in German.
• Have relevant experience within a contact centrecustomer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face.
• Have strong customer service skills and decision-making skills.
• Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure
• Are target driven, self-motivated and proactive.
• Are able to work under pressure in a fast-paced environment.

We'll give you a thorough induction on how wework at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work. Hybrid working is also available

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Ourcommitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware

We welcome applications from all employees, once you have passed onboarding.

Why not check out our hints and tips on how to make yourapplication Best in Classhere

But if this role isn't for you, what about Starfinders?

If you know someone you think would be perfect for the role, please ask them to apply online through our external careers site: https://aegeurope.earcu.com/jobs/ and mention your name in their application form (only one employee name per application).

If they are successful in securing a role and pass their onboarding period, you may be eligible for a Starfinders bonus!

If you're interested in a career with us, but do not see a vacancy suitable to you, please register for our job alerts to be the first to know when we post a new job.