KCOM Kingston Upon Hull, England, United Kingdom

Overview

The Billing Consultant role at KCOM involves joining the finance team as a detail-driven professional responsible for billing accuracy and timely invoice processing. This position supports cash flow, enhances customer experience, and upholds compliance and data integrity. It is a 12-month Fixed Term Contract, Full Time, with hybrid working options.

Salary – £24,900 per annum depending on experience. Location – Carr Lane, Hull, with hybrid working opportunity. Advert Closing Date – 13 October 2025. Interview Dates – To be confirmed after advert closing date.

Responsibilities

• Carry out all billing activities across the KCOM group, ensuring accurate and timely invoices for customers.
• Prepare and review invoice runs, including quality assurance checks and handling billing exceptions.
• Maintain and update customer data in the billing system to support accuracy and efficiency.
• Create credit notes and manual invoices where required.
• Investigate, resolve, and prevent complex billing queries by working closely with other teams.
• Review contracts and orders to extract billing information and ensure customers are billed correctly.
• Support root cause analysis of billing issues to drive continuous improvement.
• Manage data cleansing activities across billing and source systems.
• Provide analysis and supporting information for manual or complex billing activities.
• Handle billing queries from both internal and external customers with a service-focused mindset.
• Take ownership of complex billing solutions for certain customers.

Requirements

• Have previous experience in billing, finance administration, or a related role.
• Are detail-oriented with strong numerical and analytical skills.
• Can work independently, using your initiative to resolve issues and improve processes.
• Have excellent organisational skills and the ability to meet deadlines in a busy environment.
• Possess strong communication skills and enjoy working collaboratively across teams.
• Are confident using finance/billing systems (experience with APS or similar systems would be a bonus).
• Demonstrate a proactive, customer-first approach with a drive to get things right the first time.

Perks and Benefits

• 28 days holidays plus bank holidays
• Excellent Pension Scheme with generous employer contributions
• Volunteering days
• Life Assurance and Income Protection
• Corporate Discount schemes
• We support hybrid and remote working
• A variety of health, wellbeing and lifestyle benefits to choose from

About Us

KCOM goes beyond broadband—for us it\'s about community, innovation, and commitment. Since 1904, we\'ve been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses. At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we\'re passionate about making a real difference in their lives.

Why Work with Us

The Power is all Yours – At KCOM, our dedication to our people mirrors our commitment to our customers. We offer family-friendly policies and adaptable working arrangements, employee forums, on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, wellbeing tools, and our personal development learning platform. Values are the foundation of our dynamic workplace; we encourage growth and progression in a nurturing environment.

Equal Opportunity Employer

We champion inclusivity for all, celebrating diversity through forums and DEI events. We are signed up to the Armed Forces Covenant and Disability Confident Scheme and support local schools and colleges with mock interviews and careers advice.

No agency applications will be considered for this vacancy at this time.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance

Industries

• IT Services and IT Consulting