Biometric Operations Analyst

About iProov

iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more.

Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose.

The Role

Reports to: Biometric Operations Lead

Location: London, UK (Hybrid - at least once a week)

Comp: Negotiable (Base) + Company Performance Bonus + Share Options + Wider iProov Benefits

iProov has continued to scale rapidly this year and is currently hiring a Biometric Operations Analyst to join our Science function.

How you can make an impact

Optimise the biometric platform:

• Identify configuration improvement opportunities
• Understand the potential impact of configuration and model changes on the wider biometric platform
• Identify under-performing models and work with product to prioritise the work with the most potential impact

Facilitate the deployment of new biometric systems/models:

• Work with the model engineer to ensure thorough evaluation of the system
• Understand the potential impact of deployment
• Optimise the configuration
• Track performance as it progresses into production

Design and use analysis and diagnostic tooling:

• Collaborate with the Data Team
• Communicate trends to the wider business
• Tune and utilise alerting systems and performance tracking dashboards
• Contribute to internal analysis tooling
• Identify, understand, and eliminate bias within the platform, collaborating where needed

Work with the support team to investigate customer concerns:

• Have a good understanding of the Biometric platform
• Manage and keep track of tickets and resulting actions
• Investigate performance concerns
• Answer customer questions

Work with Product and Engineers to reduce risk of Front-end changes:

• Provide Guidance on the potential effects of front end changes
• Perform analysis on data samples
• Optimise configuration

What we would like to see for you

• Python proficiency
• Bigquery experience as you will be working with large data sets and optimising queries for performance
• Experience navigating complex systems, understanding how various components interact
• Analytical and Organised approach
• Looker/Dashboarding experience
• Ability to communicate and collaborate with both technical and non-technical teams
• Excellent problem solving skills
• Curious and keen to learn

Benefits

• 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
• Growth Shares allocated after passing probation (6 months of service)
• Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
• Nursery Sacrifice Scheme
• Work Overseas Perk - Work globally for up to 2 weeks
• Life Assurance
• SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
• Award winning L&D platform with personal allocated training budgets
• Enhanced paid family leave
• Pension - 5% employee, 3% employer
• Flexible hybrid working environment
• Free Barista Coffee/Tea, biscuits with fruit in the WeWork office
• Free access to WeWork discounts and free online well-being sessions
• Vitality Health - a range of options available on this below
  

The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:

• Private Health cover including Dental, Optical, and Audiology
• 50% off monthly gym memberships
• Apple watches significantly discounted based member vitality status
• Half price trainers with Runners Need
• Weekly rewards – Free coffee with Café Nero
• Monthly rewards – Free Cinema ticket
• Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
• Amazon prime free months based on activity
• Up to 25% cashback at Waitrose when buying healthy foods
• 75% off stays at Champneys Health Spas
• Allen Carr’s £299 no smoking programme for free
• Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace
• Discounts on Weight Watchers
• 50%-80% off Comprehensive Private Health screenings

Due to the nature of our work, we may require our staff to pass a UK Security Clearance check. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.