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We are seeking a Bookings & Finance Administrator to join our dynamic team and help us successfully execute exceptional active travel experiences across the UK.

In this position, your responsibilities will be divided between two primary areas. One focus will be to assist with the booking of accommodation, meals, activities and transportation for all Active England Itineraries. This will be a vital role in facilitating the seamless execution of all trips. You will be responsible for updating both Operational and Customer Facing documentation.

In addition to this you will assist with the processing and allocation of all Trip expenses and Invoices. Allowing us to effectively track spend and profitability across all departures.

You will work closely with both the Finance & Customer Service Managers within this role.

Main Responsibilities

Bookings & Customer Service

• You will be responsible for monitoring new sales and ensuring the required hotel bookings are in place. In addition, updating our system with the rates, payment and cancellation policies to ensure seamless stays for all travellers.
• You will also make bookings for all meals, activities & transport and ensure all operational and customer facing documents are updated to reflect the correct information.
• You will work with the Customer Services Team to ensure all customer information and communications are recorded within the trip documentation.
• Contacting Vendors and checking reservations to ensure smooth running of trips.
• Other Adhoc tasks as required.

Finance Administration

• Reconciliation of our online payment system, which is utilized for processing all company expenses and payable invoices. This involves allocating all expenditures to the appropriate trips and cost centres to facilitate effective tracking of profitability.
• Chasing in of VAT Receipts for prepaid invoices.
• Working with Office Team to reconcile individual Expense cards.
• Assisting with the reconciliation of costs from Travel Software to Quickbooks
• Other Adhoc tasks when required.

Required skills and abilities

• Communication Skills: Effective written and verbal communication to convey information clearly to both Customers and other Team Members
• Organizational Skills: Excellent ability to manage multiple priorities and maintain a structured approach to work.
• Technical Proficiency: Ability to work within multiple systems
• Strong Excel Skills
• Strong Organisation and Communication Skills
• Ability to be flexible within the role, and to be happy to assist in other areas when the business requires.

Relevant Experience – Preferred but not essential

• Prior Experience in Finance Administration
• Prior Experience in Customer Service

Company Benefits

• Hybrid Working
• Annual appraisals and salary reviews
• Discounts with Local & Third-party vendors
• Qualifications and Personal Development Offered
• Social Events throughout the year, including away days and Team Fundraising challenges

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Travel Arrangements

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