Responsibilities

• Serve as the dedicated contact for assigned client accounts across all trading disciplines.
• Collect outstanding execution brokerage for listed derivatives through platforms like Atlantis.
• Perform daily reconciliations to validate accurate trade booking and facilitate timely collections.
• Lead regular client calls (weekly) to review outstanding items, discuss reconciliation issues, and build strong relationships.
• Allocate cash accurately and in a timely manner.
• Respond to client queries on specific trades or billing matters, providing solutions within agreed timeframes.
• Process trade amendments as required, in coordination with front/middle office teams.
• Ensure timely and accurate dispatch of monthly invoices and respond to ad hoc requests (spreadsheet-formatted bills).
• Liaise with clients to resolve payment-blocking issues and ensure prompt brokerage settlement.
• Provide detailed trade breakdowns to the allocations team to support reconciliation.
• Monitor and manage aged debt, escalating issues as necessary to senior stakeholders.
• Maintain centralised client service documentation, including invoicing agreements, call logs, and visit notes.
• Support senior management in preparation for client meetings by producing relevant reports and insights.

Skills and Experience Required

• Previous experience in brokerage receivables or client services within financial services or trading environments.
• Strong understanding of listed derivatives and related billing platforms (e.g., Atlantis, FIA Tech Docs).
• Proven ability to manage client relationships professionally and effectively.
• Strong communication and stakeholder management skills, including confidence in leading client calls.
• High attention to detail and strong reconciliation skills.
• Proficiency in MS Excel and familiarity with billing/settlement systems.
• Ability to work both independently and as part of a collaborative team.

Working Arrangements

This role is based in Central London with a hybrid working model, combining in-office presence with remote flexibility.