Overview

Home Made is revolutionising the way people experience the rental process. We're impact and technology first, with customer centricity at the core of everything we do. Join us and be part of a team that's reshaping the future of renting. The Build to Rent Delivery team focuses on key account management, sales funnel oversight and project management across teams to drive impact and results for clients.

Role pre-requisite: Applicants must have prior experience in real estate, but not necessarily in lettings.

Key Responsibilities

• Client Management & Onboarding: Act as the primary point of contact for BtR clients. Provide expert advice on industry best practices, market trends and asset optimisation strategies.
• Insightful Reporting & Analysis: Generate comprehensive reports with deep insights into client portfolios. Analyse data and provide actionable recommendations to senior management.
• Sales Funnel Optimisation: Own the sales funnel for each client account, refining processes to drive efficiency and increase conversion rates. Collaborate with internal teams to identify improvement opportunities and implement growth strategies.
• Training & Development: Train junior sales teams on new sites and key processes for high performance delivery.
• Marketing Strategy Development: Develop and execute tailored marketing strategies for each client site, leveraging digital channels and advertising platforms. Monitor performance and adjust strategies as needed to achieve results.
• Project Management: Project manage all accounts from onboarding to offboarding, coordinating cross-functional efforts to overcome challenges.
• Stakeholder Management: Collaborate with the Customer Success Manager, Leasing Manager and senior leadership to build clear client processes and solution-focused responses.
• Meeting Management: Attend weekly client meetings to discuss key account updates, solutions and forward-looking plans.
• Culture & Values: Lead by example to uphold the company culture and values; help set internal and external standards.
• Working hours: Monday to Friday 9-6, occasional site travel required.
• Office location: London Southwark; 1 day a week work from home post-probation.
• Salary: OTE £110k.

Qualifications

• Must have at least 3+ years experience in Real Estate (Sales, Lettings, Commercial or BTR).
• Strong ability to assess market value for estimated rental values of client assets.
• Strategic account management skills and strong business acumen.
• Exceptional communication skills.
• Project management and problem-solving / critical thinking abilities.

Benefits

• Annual leave: 24 days leave + your birthday off.
• Modern, state-of-the-art offices.
• Employee perks: discounts for stores, cinema, etc.
• Yearly half-day charity day.
• Office social events (summer and winter parties).
• Culture club initiatives and celebrations throughout the year (e.g., St Patrick’s Day, Diwali, Movember).
• Mental health first aiders.
• On-site gym access, showers, towels, and indoor bike storage.
• Weekly Friday 5pm office happy hour.
• Opportunities to upskill via Learning and Development programmes.

Equality & Inclusion

We are an equal opportunity employer. Diversity and inclusion are important to us, and we encourage a culture where everyone can be themselves at work. All applicants are considered for employment without regard to any characteristic protected by law. We offer reasonable adjustments in our recruitment process if needed; contact joinus@home-made.com for accommodations.