Overview

Business Analyst (Backend System Architecture) – London (Hybrid – 3 days/week in Liverpool Street office). Full-time, salary: £60,000-70,000.

Responsibilities

• Document Business Processes & System Architecture. Understand and map processes across teams, identifying inefficiencies and opportunities for improvement. Our backend platform architecture and implementations are complex, akin to that of a bank or telco.
• Process & Feature Testing. Create and monitor User Stories, design and execute testing of processes and features, helping the team understand what’s working and why, and identifying root causes of issues when things don’t go as expected.
• Support with Automation Initiatives. Bring an interest in automation to streamline operations and improve internal efficiency, especially in QA and deployment. Basic coding and using Postman API regularly.
• Support Customers. Work directly with customers to understand their needs and help configure their platform ecosystem accurately and efficiently. Investigate and triage issues.
• Data Analysis. Work with large amounts of data, use spreadsheets and BI tools to clean and analyse data professionally.
• Own & Manage the Travtus Notion Workspace. Ensure internal knowledge is centralised, searchable, up-to-date, and structured to empower every team member.

Requirements

• Proven experience as a technical Business Analyst with a focus on system delivery.
• Experience with complex SaaS products and understanding how things work under the hood.
• Experience documenting backend system architectures in cloud environments.
• Process mapping, documentation and diagramming at a high level.
• Experience in designing and running process and product testing initiatives.
• A basic level of coding and using APIs.
• Experience working directly with customers, supporting and triaging issues.
• Competent data analysis skills, with the ability to derive accurate insights from broad stakeholder requirements.

Nice to have

• AI Automation experience
• Backend system delivery experience
• Experience working with Notion or similar knowledge management systems

About The Team

We are a dedicated team, working in a collaborative style where everyone is heard and brings value. We push boundaries to create solutions for our customers and operate in the Multifamily real estate industry with AI-powered capabilities. Working together in person is encouraged, with a London office presence.

Benefits

• Be part of a growing, mission-driven startup with global ambitions
• Exposure to cutting-edge AI technology in a practical, high-demand sector
• Collaborative, fast-paced team culture with space to innovate and grow
• Salary: £60,000-70,000
• Hybrid working model with a modern London office (Liverpool Street, 3 days a week)
• Private healthcare
• Pension
• Deliveroo allowance