Overview

Business Analyst - IT Projects and Programmes

National Services Scotland (NSS) is a national NHS Board operating at the heart of NHSScotland, providing strategic and operational support and shared services on a national scale. NSS aims to improve the health and well-being of the people of Scotland by delivering fit-for-purpose solutions and high-quality services in partnership with Health and Social Care colleagues.

The Post

To meet increasing demand from internal NSS customers, NHS Boards, Scottish Government, and the wider Public Sector in Scotland, NSS Digital & Security are recruiting a Business Analyst. The core purpose of the Digital & Security organisation is to provide world-class digital and security expertise, solutions and services to our customers. Using a variety of Business Analysis tools and techniques, the post holder will help our customers plan and implement their strategies to support the health and wellbeing of the people of Scotland.

You Will Be Responsible For

• Iterative design which meets the needs of the business and aligns with the strategic direction of the organisation.
• Understanding customer business needs and requirements and creatively shaping and refining business solutions to meet those needs.
• Guiding and advising clients to help them develop and deliver solutions aligned to the future technology architecture.
• Working as part of multi-disciplinary project delivery teams to ensure that solutions are aligned with agreed outcomes and roadmaps.

Role

Additionally, for this post, the role of the BA is to support the gathering of user research for data improvement use cases across the organisation:

• Provide analysis support for data improvement use cases
• Work on quantitative and qualitative benefits
• Support further user research and evaluation of data products and outcomes

The Candidate

You must be educated to Degree Level or have equivalent, demonstrable experience. Knowledge and experience of working in a project delivery environment is required. You must be able to work collaboratively across multi-functional teams and have the ability to quickly establish credibility with customers and staff at all levels. The post holder must have working knowledge of agile methodology and be able to apply the agile mindset to all aspects of their work.

Location and Working Pattern

Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working.

Monday to Friday, 37 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes a pension scheme, a comprehensive range of work-life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

Inclusion

is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about balancing personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, the aim is to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team.

Further Information

For an informal discussion on the post, please contact Gillian Murphy, Senior Business Analyst via email. Closing date for completed applications is Friday 3 October 2025.

Additional Information

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders). NHS National Services Scotland is an equal opportunities employer and, as a committed participant in the Disability Confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.