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Business Consultant - Market Experience Ireland, Luton, Bedfordshire

Client:

Itineris

Location:

Luton, Bedfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

There’s a saying at Itineris: Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.

Function:

The Business Consultant will work for the customer and the Itineris project and service delivery teams. They will be responsible for the success of the UMAX solution by ensuring customer needs are managed from a business and market regulations perspective. The Business Consultants will focus on providing relevant business and market guidance to our application consultants and support mediation decisions with the customer business.

The role is based in Ghent (Sint-Denijs-Westrem), UK, or EIR and requires experience of the Irish market, both ROI and NIE. ERP implementation experience is a plus.

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the Microsoft Dynamics 365 platform.

As our Business Consultant with market experience (EIR), you…

• Are the link between Business and IT as a business-focused analyst.
• Manage customer expectations and support functional experts to ensure business needs are translated into functional requirements.
• Attend workshops & meetings with the customer onsite.
• Provide feedback to product development, sales, and marketing.
• Contribute to the further evolution of the Itineris standard UMAX solution to go to market.
• Collaborate closely and develop strong relationships with clients, sales, pre-sales, product, and project delivery teams.
• Participate in project progress meetings and proactively identify risk areas.
• Apply your expertise to deliver high-quality consulting services to new and existing customers.
• Work with Itineris consultants to upskill in line with industry best practices and understand best practices for the energy market in Ireland (ROI & NIE).
• Continuously develop and extend your knowledge within the Utility market, specifically in Ireland, ROI & NIE, and transfer knowledge to colleagues.

What you bring

• Strong analytical skills (master’s degree or equivalent through experience).
• In-depth knowledge of the Irish energy market.
• At least +5 years’ experience as a Business/Functional Consultant, preferably in large, complex ERP/CRM projects.
• Expertise in identifying business requirements and a strong understanding of customers’ business processes.
• Skilled in Business Process Management.
• Excellent communication skills in English, with Dutch as a plus.
• Willingness to travel depending on project phase.
• A team player with a problem-solving mentality.
• Hands-on approach, proactive, and driven by quality.
• 100% customer-oriented and adaptable to fast-paced environments.

What we offer

• A fast-growing, international environment with offices in Ghent, London, and Atlanta.
• Opportunities to work with future-ready water and energy companies and develop utility expertise.
• Internal mobility, educational programs, and growth paths.
• An entrepreneurial environment with a direct impact on our growth.
• An open environment that values taking breaks for recharge and wellbeing.
• Onboarding, learning, and buddy programs.
• Flexible hybrid working options.
• Fun moments with a focus on sports, celebration, and wellbeing.