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Business Delivery Consultant (FTC), London

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Client:

Starling Bank

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4c66d063dc77

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

About Starling Bank

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

The Opportunity

Contract: This is a 6 month fixed term contract

Location:We're open to the successful candidate being based from either Cardiff, London, Manchester or Southampton. Travel between sites will be required. All Starling Bank colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

Reporting to:Head of Business Delivery, Shared Services

The Business Delivery Consultant will support the design and delivery of initiatives to set- up, support, and strengthen the Shared Services function.

The role holder will focus on initiatives that ensure Shared Services are future-ready, supporting the Operations functions across the Chief Operating Office including structures

Leveraging relevant industry knowledge and experience, the role holder will champion a single best approach to drive consistency and simplicity across Shared Services and all supported Operations teams within the Chief Operating Office, fostering a 'one team' environment.

Key Accountabilities or Responsibilities:

• Manage and maintain the Shared Services Delivery plan.
• Lead discussions, engagement, and ownership with Shared Services Heads for the detailed delivery of specific initiatives, maintaining the plan and tracking progress.
• The initial focus will be on the Stand Up of Shared Services, including the design of gap items such as work reception and read-across frameworks, and Performance and Value Realisation, all of which support the Chief Operating Office's strategic plan.
• Working with the People team and Operations teams undertake analysis of roles and responsibilities to ensure effective mapping to the new structure is in place.
• Support Shared Services priority initiatives that have a broad impact across the function's teams, applying a 'single best approach' principle and embedding delivery intobusiness-as-usual (BAU).
• Support a team of Subject Matter Experts (SMEs) aligned to prioritised initiatives, fostering their skill and experience development.
• Build and maintain relationships with Directors, Heads, and Senior stakeholders to support delivery and overcome barriers to success.
• Act as a key member of the Shared Service Business Delivery team, promoting our customer and company culture to foster high morale.

Requirements

Regulatory experience:

• Excellent understanding of FCA regulatory requirements relating to Operational Banking.
• Proven, strong experience working within a regulatory environment in the Finance Sector, specifically within Operations.
• Demonstrates accountability and a strong customer focus.
• Ability to positively influence Senior Leaders up to Executive level.
• Committed to developing colleagues' knowledge and building added value.
• Adaptable and flexible, with the ability to lead teams through rapid change.
• Remains calm and organised, effectively balancing workload, schedules, multiple priorities, and ad hoc escalations.
• Proficient in creating clear and simple solutions for complex challenges and opportunities.
• Willingness to work in a 24/7 environment.
• Willingness to travel to our four core office locations (Cardiff, Southampton, London, and Manchester) as required, complementing flexible working arrangements.

Skills:

• Deep knowledge of Operational Banking activities, including Organisational Design, Budget Management, Quality Control, Training & Competence, MI, and Continuous Improvement,
• Proficiency in analysing budgetary information to identify trends, opportunities, and threats.
• Strong interpersonal skills, with proven ability to lead a business unit.
• Demonstrated ability to create simple, actionable solutions from complex issues and support their successful delivery.
• Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences.
• Proven ability to effectively partner with diverse teams and build strong inter-departmental working relationships.
• Aptitude for motivating teams and building morale in a fast-paced, growing departmental environment.
• Strong organisational skills with the ability to balance workload, schedules, multiple priorities, and manage ad hoc escalations.

Why Join Starling?

• Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
• Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
• Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
• A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
• Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
• Company-enhanced salary sacrifice pension scheme (7% employer contribution)
• Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• 16 hours of paid volunteering time a year.
• Ability to buy or sell annual leave.
• Generous family-friendly policies.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality