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Hybrid role with 2 to 3 days a week in the office (Cardiff).

About the Business

LexisNexis Risk Solutions is the essential partner in risk assessment. Within our Business Services vertical, we offer solutions to help businesses drive revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions address Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more at risk.lexisnexis.com.

About our Team

We pride ourselves on providing solutions that impact our customers' ability to manage risk. Our Inside Sales team partners with smaller organizations to solve their risk problems through remote, digital channels.

About the Role

The role involves ensuring customer success, supporting growth, retaining and renewing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to regional sales reps. It also focuses on optimizing client utilization of our products and services.

Responsibilities

• Deliver exceptional relationship management and client support.
• Retain and nurture the assigned book of business and identify growth opportunities.
• Meet targets for sales renewals.
• Create and maintain accurate training records.
• Identify client training requirements.
• Ensure decision makers receive quarterly touchpoints.
• Update all opportunities in CRM weekly and support pipeline growth.
• Onboard end users within 3 months of subscription.

Requirements

• Excellent communication and interpersonal skills.
• Proactive and empathetic in addressing concerns and resolving issues.
• Strong analytical and problem-solving abilities.
• Ability to collaborate across teams.
• Results-driven with focus on customer satisfaction and revenue.
• Detail-oriented with multitasking skills.
• Proficient in CRM software and relevant tools.

Additional Details

Seniority level: Associate

Employment type: Full-time

Job function: Sales and Business Development

Industries: Data Infrastructure and Analytics

Location: Cardiff, Wales, UK

Salary: £50,000-£60,000

Posted: 19 hours ago