Business Improvement Executive - Exeter, UK

About The Role

Do you have proven experience in business improvement, transformation, or CRM leadership roles?

Have you got a strong understanding of B2B sales processes and customer lifecycle management?

If so, we may have the perfect opportunity for you here at EDF as a Mid-Market, Business Improvement Executive within our EDF Business Solutions (EBS) Team!

The Opportunity…

With EBS ranked among the top three providers in Energy Supply, Power Purchase Agreements (PPAs), and Electricity Metering, you’ll operate at the forefront of the UK’s energy transformation—supporting British businesses and the public sector to Achieve Net Zero.

Working closely with teams across our three core markets, you’ll help define strategic propositions, track performance, and influence regulatory developments. You’ll play a key role in developing sector-specific marketing plans and enabling our teams through training and performance support—ensuring each part of our business has the insight and tools it needs to succeed.

You’ll be a proactive contributor to the success of EBS, aligned with our core values: Be Open about shared challenges, Own It by driving meaningful outcomes, and Make It Better through learning and continuous improvement. You’ll help embed these values across the business while shaping a future that’s not only compliant, but competitive and innovative.

If you’re ready to make your mark in strategy, performance, and enablement—this is where your impact starts!

Pay, Benefits And Culture

Alongside a minimum starting salary of £35,600 the potential to earn 5% bonus, 28 days holiday plus bank holidays and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans .

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.

We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.

What You’ll Be Doing

• Lead the business-side implementation and continuous improvement of the new CRM platform
• Translate evolving business needs into CRM functionality that enhances sales growth and customer engagement
• Ensure the CRM adapts to market changes, user feedback, and long-term strategic objectives
• Drive cross-functional change and transformation projects across the Mid-Market business
• Identify inefficiencies, prioritise improvement opportunities, and deliver measurable outcomes
• Promote a culture of continuous improvement and innovation across teams
• Define, monitor, and report on KPIs to assess the success of performance initiatives
• Leverage data and analytics to inform decisions, measure impact, and foster accountability
• Lead value management efforts to ensure business efficiency and return on investment across EBS
• Align technology and process improvements with the future strategic direction of the organisation
• Benchmark internal performance against industry best practices to reveal opportunities and address gaps
• Stay abreast of trends in CRM, digital transformation, and the evolving B2B energy landscape