Job title: Business Intelligence Manager

Salary: £50,000 to £55,000 depending on experience

Location: Remote with occasional travel to London (approximately once per month) for team meetings

Hours: 35

Contract: Permanent

Applicants must have the legal right to work in the UK and currently reside within the United Kingdom.

United Response is seeking an experienced Business Intelligence Manager to support our Business Applications Department.

Key Purpose of the role of Business Intelligence Manager:

The Business Intelligence Manager will lead the organisation’s use of Power BI and other business intelligence tools to transform raw data into valuable insights, enabling confident decision-making across United Response. Working closely with a third-party data engineering partner, the post holder will be responsible for shaping data requirements for the central data warehouse, developing refined reporting layers, and creating structured, reusable content that allows others across the organisation to self-serve data effectively.

This is a hands-on role that combines leadership and management with technical expertise and a focus on coaching others. The successful candidate will empower teams across the charity—many of whom rely heavily on spreadsheets—to use data with confidence, clarity, and consistency.

The post holder will play a central role in improving organisational data maturity, ensuring the availability of reliable, trusted data, and raising the baseline of data literacy through partnership, influence, and coaching.

Our central support teams at United Response make sure that everyone who works here has the systems and information they need to fulfil their role, and feel motivated and supported as they do it.

Essential Skills and Experience:

• Strong hands-on experience in designing and delivering Power BI solutions using datasets, dataflows, and DAX, ideally in a complex organisational environment.
• Experience designing, publishing, and maintaining Power BI apps for structured report delivery and access control.
• Experience working with or alongside data engineering teams to define data requirements and ensure reporting needs are met.
• Proven ability to communicate complex data concepts clearly to non-specialist audiences.
• Demonstrated ability to support and coach colleagues in the effective use of data and BI tools.
• Strong understanding of reporting design principles, including performance optimisation, semantic models, security, and usability.
• Experience of leading cross-organisational change in the way data is used and interpreted.
• Experience managing work through agile or iterative delivery methods.
• Positive and inclusive approach to leadership, with experience supporting and developing team members.
• Strong planning and prioritisation skills; able to manage competing demands in a fast-paced environment.
• Commitment to United Response’s values and mission, with a collaborative, person-centred approach.

Do you want to be part of a community with shared goals and values?

Do you want to contribute to United Response's mission and vision?

Do you want to know your work is making a difference to someone’s life?

Then we want to hear from you.

Benefits:

• 2 wellbeing days per year
• Enhanced sick and maternity/paternity pay
• Blue Light Discount Card and Costco membership* T&C’s apply
• Free occupational health, physiotherapy, counselling, wellbeing and advice services
• Fully paid training and nationally recognised qualifications/apprenticeships
• Generous annual leave allowance
• UR STARS recognition program
• Workplace pension scheme
• Long service awards
• Travel to work scheme (season ticket loan)
• Discounts from over 3,500 retailers via online shopping platform

About United Response:

We are a respected charity dedicated to empowering individuals with learning disabilities, Autistic People, and those with mental health needs to live, work, and participate in their communities. We champion the rights of these individuals and foster an inclusive culture that values dignity, respect, and diversity. We are proud to be an equal opportunity workplace and a Disability Confident Leader, supporting applicants with disabilities, including guaranteeing interviews for those who meet minimum criteria.

This role is subject to a DBS check, with costs covered by United Response. We reserve the right to close this vacancy early if we receive a high volume of applications. Early application is encouraged.

Keywords:

Charity, Charity Jobs, United Response, Technology, BI, Business Intelligence, Business Intelligence Manager