The Business Readiness Manager is responsible for ensuring that business areas are fully prepared to receive and adopt changes delivered by projects and programs. This includes stakeholder engagement, change impact assessments, communication, training coordination, and readiness assessments. The role ensures a smooth transition from current to future states, minimising disruption and maximising adoption and value realisation. Please note that this role will involve travel to other AVK Sites.

Key Responsibilities

• Develop and execute business readiness plans aligned with project milestones and delivery timelines.
• Work with and alongside the Service Director to identify key business capabilities for change adoption
• Collaborate with business leaders, the wider service management team and functional leads to assess and manage impacts.
• Act as the liaison between Business Operations and the Service Management team.
• Analyse the scope of change and assess impacts on people, processes and systems.
• Identify readiness gaps and work with relevant teams to address them.
• Develop and implement communication plans to keep stakeholders informed and engaged.
• Co-ordinate training efforts to ensure end-users are equipped to adopt new ways of working.
• Conduct readiness reviews to evaluate the organisations’ ability to transition to the new processes / systems / ways of working.
• Encourage collaboration and cross functional working.
• Monitor progress and escalate risk or issues that may affect successful implementation.
• Support the business during early stages of adoption, addressing issues and stabilising operations.
• Collect feedback and ensure lessons learned are documented.
• Report on readiness status, risks, and mitigation plans to leadership and steering committees.
• Ensure alignment with project governance and organisational change standards.

Qualifications

• Proven experience in business readiness, change management, or project management.
• Strong stakeholder engagement and communication skills.
• Experience working on complex transformation or IT projects.
• Analytical and problem-solving abilities.
• High level of organisation and attention to detail.

Benefits

• Private Health Insurance
• Performance Bonus
• 25 days annual leave + bank hols
• Birthday Off
• Pension Plan
• Hybrid working / Flexible working