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Join to apply for the Business Support Consultant role at UK Nationwide

As a Business Support Consultant in Collections & Recoveries Business Support team, youll have the opportunity to play an important role across all change, planning and reporting activities helping to deliver its purpose of helping customers who are experiencing financial hardship.

In this newly created role, you will help bring together all teams in C&R to prioritise, plan, report on and communicate our change activity, ranging from large organisational deliveries to smaller pieces of work, all are vital in our pursuit to better serve our colleagues and customers.

You will play a key role in the end-to-end change process, from supporting the effectiveness of our prioritisation process, to helping plan and understand work deliveries, to reporting progress through our change committee and then the exciting part - communicating the progress we are making against our strategic plan across our teams.

Youll be a strategic thinker, who enjoys managing and growing stakeholder relationships, acting as a subject matter expert. The team is very small, so the successful candidate will be a self-starter who thrives when pushing for better and working independently.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if youre an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What Youll Be Doing

• Own our prioritisation framework and process ensuring new requests for change, governance, supporting materials are all efficient and effective aligning to organisation standards and best practice
• Using your strong analytical skills youll work across teams to review our change and backlog MI to spot trends and patterns helping us to work at pace to identify and fix problems and opportunities
• Youll help us improve our quarterly planning process which means youll have regular engagement with senior leadership, so a high standard of business writing, verbal communication and influencing skills are crucial
• Youll be spending time working across the Support leadership team bringing our strategic vision to life for our colleagues by creating and shaping communications, both written and visual
• Youll put your report writing experience to good use every month supporting the submission of papers into our Change Committee
• Youll support us shaping our future strategy & roadmap
• Youll support the Head Of Business Support with adhoc projects and priorities
  
  

• Excellent collaboration and teamworking skills, able to work with a range of stakeholders, up to senior leadership (ExCo 1)
• Excellent communication and storytelling skills, allowing you to facilitate and present information to a variety of audiences, and to influence at all levels
• Strong analytical skills, allowing you to identify any data and MI opportunities, to help streamline change requirements and increase efficiency
• Proven experience in the successful management and delivery of project based activity
• Experience in producing high quality reports, presentations and papers suitable for senior stakeholders
• Knowledge of organisational systems, change best practice, core processes and governance frameworks
• Demonstrable experience of planning projects, end to end, within business support, supplier, change or project management environments
  
  

• Feel what customers feel - We step into our customers shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We dont settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
  
  

• A personal pension if you put in 7% of your salary, well top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Consulting

• Industries

  Business Consulting and Services

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