Business Support Executive – Communication, Content & Design

Permanent employee, Full-time – UK and Edinburgh Head Office

£30,000 – £40,000 per year

Job Description

At SmartPA, we don’t just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting‑edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. With a vibrant, client‑focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!

Key Responsibilities and Skills

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high‑impact, tailored support to a key client account daily.

In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success.

This particular role is assigned to one of our ‘dedicated’ clients, meaning you will be representing our brand while working very closely with a global tech giant.

This role is for a highly creative individual with an excellent visual design sense and a passion for crafting clear, compelling communication.

• Design and produce a wide range of visual materials including presentations, reports, infographics, social media assets, and internal newsletters.

• Develop and refine engaging content (text and visuals) for internal and external communications channels, ensuring alignment with brand guidelines, acting as a brand & narrative guardian.

• Manage the full lifecycle of content projects, from initial concept and stakeholder consultation through design, review, and final distribution.

• Maintain and evolve the team’s visual identity standards and templates.

• Consult with business partners to understand their communication needs and propose the most effective design and content solutions.

• Manage multiple projects simultaneously, maintaining a high level of quality under tight deadlines.

Skills

You are a visual storyteller who instinctively knows how to simplify complex information into an attractive and easy‑to‑digest format. You are a self‑starter with a strong portfolio, meticulous about design consistency, and skilled at juggling multiple creative projects.

Experience

Your experience is key but your attitude is what sets you apart.

• Portfolio demonstrating strong visual design skills and experience across digital and print media.

• Expert proficiency with design tools (e.g., Slides, Dashboard, Microsites and Newsletters).

• Proven experience writing and editing professional, concise, and engaging content for various audiences.

• Deep understanding of design principles (layout, typography, colour theory).

• Experience with editing or motion graphics software.

• A degree or certification in Graphic Design, Communications, or a related field.

• Experience managing internal communication platforms or email marketing tools.

Work Remotely

Yes

Salary

£30,000 – £40,000 (depending on experience)

Schedule

Monday – Friday

Your working hours will 2:00pm to 10:30pm (UK time), aligned to cover the 9:00am to 5:30pm (EST) business day.

Job Type

Full‑time, Permanent (37.5 hours per week)

What’s in it for you?

At SmartPA we believe in rewarding talent and supporting your growth.

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Department based incentives.
• Remote Work
• 33 Days Holiday: Because rest fuels greatness.
• Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.

About us

At SmartPA we provide industry leading administrative and business support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace. We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home‑based business, delivering SmartPA’s world‑class back office services. Whether you want flexible working hours, increased income, better work‑life balance or minimised childcare costs, SmartPA enables you to achieve your goals.