Overview

Positive Employment is currently recruiting for a Business Support Officer for our client, a local government organisation in Wembley. The successful candidate will be helping to develop policy and service development, engaging with a wide range of internal and external contacts, and fostering partnership working. Additionally, the role includes managing and leading a high-performance team. This involves providing comprehensive and efficient business support for Legal Services, supporting members of the Service Management Team (SMT) and the Director of Law, managing the Legal Services Finance and Admin Officers, and assisting the Senior Management Team with financial planning and administration for Legal Services. This role is a 3 month initial contract with the possibility to extend. This role is hybrid working.

Responsibilities

• Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the organisation.
• Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.
• Manage a customer focused service and the effective use of resources.
• Ensure that the organisation's overall vision, values and ethos are central to the requirements of the service.
• Produce monthly time charge information and invoicing for clients of the service.
• Help facilitate discussions with client units on service levels, standards and quality.
• Manage the Legal Services case management system and assist in collating, evaluating, and reporting on management information, including performance indicators, client feedback, and benchmarking exercises.
• Support the Senior Management Team to adopt measures to further the attainment and retention of external accreditation, such as Lexcel including co-ordinating the annual external assessment for Lexcel.
• Coordinate and review the use of ICT equipment in Legal Services, including the time recording and case management system, and maintain the library and information systems.
• Effectively manage the Director of Law’s diary and phone calls, and handle agendas for SMT and other meetings within Legal Services, attending Senior Management Team meetings when required.
• Maintain professional communications with internal and external customers by taking responsibility for all post/telephone queries and handling them as appropriate.

Personal Requirements / Qualifications

• Legal service practice management experience.
• Familiar with the Lexcel standard.
• Knowledge of working with various systems to help facilitate the role including IT systems.
• Knowledge of financial and management information systems, quality assurance systems, performance management, and marketing.
• Experience of assisting with implementing policy and strategy.
• Previous local government experience (Desirable).

Working Hours

37hrs / 9:00 am - 17:00 pm / Monday to Friday

Pay

£31.49 per hr

Please note this role is within the scope of IR35.