Business Support Officer - Direct Payments Audit Team
10 Days Old
Working hours: 17.5 hours per week, working pattern is negotiable
Contract type: Permanent
Closing date: 11.59pm, 15 July 2025
Interview method: in person
This role is subject to:
- 2 references -where possible, we require 3 years' history
- Proof of Manchester Residency– Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit -https://www.gov.uk/find-local-council
- BPSS (Baseline Personnel Security Standard) clearance -this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
- DBS (Disclosure and Barring Service) clearance -this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewedhere. We have a policy on the Employment of Ex-Offenders and it is available upon request.
The Direct Payments Audit Team is part of Corporate Finance and has a key role to play in supporting Adult Services and vulnerable citizens who are in receipt of Direct Payments for their Social Care needs.
The role holder will work as part of the Direct Payments Audit team and provide administrative support contributing to a high quality customer care across the teams. If you share Manchester’s clear ambitions in delivering high quality services for the residents of the city, we want to hear from you.
The role holder will communicate with Manchester City Council colleagues and customers, efficiently undertaking administrative duties and promoting good quality customer care principles. Responding to queries from a wide range of people including social workers, customers, colleagues and external organisations.
Providing general administrative support for the team including but not limited to; maintaining ICT systems and paper records to a high standard, investigate and challenge conflicting information, raise purchase orders, organise and distribute documents, review financial documents and receipts, respond to queries in a timely and professional manner.
Providing general administrative support for the team including but not limited to; maintaining ICT systems and paper records to a high standard, investigate and challenge conflicting information, raise purchase orders, organise and distribute documents, review financial documents and receipts, respond to queries in a timely and professional manner.
If you're successful you'll join a team of dedicated professionals committed to delivering an excellent customer care to support Adults to promote their independence.
About the Candidate
We're looking for effective communicators, able to build good working relationships and deliver professional customer care. Applicants must be able to prioritise their workloads to ensure tasks are completed with accuracy and timeliness.
We invite candidates with confidence to take a proactive approach to resolving queries in conjunction with given guidelines and processes.
Your administrative skills, organised approach to maintaining accurate records, and ability to use ICT systems and software packages will enable you to excel in this role.
Candidates will need attention to detail and good numeracy skills to carry out effective monitoring and review of financial records.
Flexible hybrid working arrangements are currently in place, this will involve a combination of home and office based working.This will involve a minimum oftwo daysper week in the office and somehome working. (Hybrid working arrangements areadjusted for part time employees).Full on the job training will be provided.
For further information about the role, please contact michael.worthington@manchester.gov.uk.
- Location:
- Manchester, England, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- PartTime
- Category:
- Management & Operations
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