Overview

To provide day to day line management of a team of administrative staff, dealing with all management issues such as workload, performance, absence, annual leave, appraisals and any other HR issue which may arise. The role will cover the whole of Surrey Childrens Community Health Services within the specified locality, overseeing all administrative functions and ensuring that the Business Support teams are working effectively. In addition to line management responsibilities for the day-to-day work of the Business Support and SPA Teams, the postholder will have an administrative workload and will also provide cover within the Business Support team as required. The Business Support function provides administrative and organisational support across the full range of office and service activities, including the smooth running of the office and administrative support to a range of frontline clinicians & managers. Base The Single Point of Access function supports our Surrey-wide service, and you will be based at one of our Office Hubs across Surrey with the opportunity for hybrid working. HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements

Main duties

• Communicate effectively with a wide range of internal and external stakeholders, demonstrating clarity, sensitivity, diplomacy and confidentiality.
• Work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved.
• Action and administer appropriate communications, either verbal or written clearly and concisely to all relevant staff.
• To attend and actively contribute to a range of meetings to represent the Business Support function as required.
• The post holder will use their own judgement to make decisions about the most appropriate course of action in situations where there are a range of options available and escalate more complex issues to colleagues/managers as appropriate.
• Provide direct line management in line with the organisations policies, including regular one-to-one meetings, supervision sessions, management of absence, appraisals, allocation of work, induction and training / development.
• Provide support to the recruitment process within the Business Support service, including shortlisting, participation at interviews and assisting in the appointment process, as required by the Business Support Manager.
• Prioritise own workload on a day-to-day basis and ensure that the work of the team is prioritised appropriately.

About us

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Details Date posted: 19 September 2025