Business Travel Consultant

New Yesterday

We are recruiting for a highly experienced Business Travel Consultant to join our expanding global team. This role is on a hybrid working pattern (3 days in the office and 2 days at home) and will initially be based on our client’s premises close to Monument Tube Station in London.

The successful candidate will be responsible for:

  • Handling enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
  • Processing E tickets and other required travel documentation in accordance with client profiles.
  • Offering advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
  • Giving clients accurate information pertaining to their planned itinerary.
  • Carrying out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
  • Offering ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
  • Confirming all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
  • Putting customers first and delivering the best possible service at all times.
  • Adhering to all relevant policies, operating procedures and standards at all times.
  • Attending staff meetings and training sessions as required.
  • Always working with due care and attention to ensure the personal safety of yourself and others.
  • Carrying out any other role or task that is commensurate with the spirit and purpose of this job description.
  • Building and updating travelers’ profiles so that their needs and requirements can be met as accurately as possible.
  • Being familiar with Gray Dawes preferred suppliers and offering these when appropriate.
  • Ensuring that the profile and booking systems are 100% accurate and up to date all the time.
  • Monitoring and actioning personal and Team Queues.
  • Ensuring that all tickets are issued within specified deadlines.
  • Calculating and processing refunds within 24 hours of a cancellation.
  • Arranging hotel billbacks.
  • Rail refunds and enquiries.
  • Giving training, advice and support to new members of staff.
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Location:
City Of London, England, United Kingdom
Salary:
£100,000 - £125,000
Job Type:
FullTime
Category:
Consulting

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