Overview

This post requires someone with knowledge and experience of working in a busy and varied environment and feels at ease working with clinical staff and children, parents and visitors attending the clinics. The post-holder will have the ability to be adaptable, initiate changes and to have a flexible and unflappable approach. The post holder should offer a strong contribution towards maintaining high standards of our service. You would be the first point of contact for families/carers and other members of the service user's network. You would be required to demonstrate sound knowledge of Microsoft Office programmes including Outlook, Word and particularly Excel. The post holder will be required to collate data and produce quarterly reports for the respective service. The post holder will be comfortable with IT and be keen to learn new software packages and processes.

The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team, enabling the team to operate effectively and efficiently. Working alongside the River Team consists of Consultants, Nurses, CAMHS Practitioners, Art, Dram and Music Therapists. The role also includes talking telephone calls and monitoring all emails to the service. The role also includes specific tasks such as waiting list management, information governance requests, and Health and Safety, Fire Warden responsibilities.

The London Borough of Lambeth has a population of 317,800 (GLA 2020). Lambeth’s population is highly diverse, with a breadth of ethnic and cultural traditions. It is estimated that 63% of the population describe their ethnicity as other than White British; 23% describe their ethnicity as Black (11% Black African, 7% Black Caribbean and 5% Other Black), 22% White Other and 6% as Asian. Nearly 150 languages are spoken as the first language in the homes of Lambeth school children. Portuguese, Spanish and Somali are the most commonly spoken other languages in Lambeth. Lambeth has a child and youth population aged 0-20 of almost 70,000; over 50% of this number are 0 to 9 years old.

Responsibilities

1. Administrative duties: Provide a professional and confidential administration service, including typing; preparing correspondence; proofreading documents; photocopying; faxing; filing; scanning; dealing with post; and managing access to team calendars.
2. Assist people in a helpful, diplomatic and tactful manner; screen and reroute calls as appropriate; take clear, concise messages and handle general enquiries.
3. Prioritise daily tasks and ongoing workloads independently to meet timescales; manage multiple tasks within the day while maintaining quality standards.
4. Work in an unpredictable pattern with frequent interruptions.
5. Organise interpreters and translation of correspondence where appropriate.
6. Arrange appointments and meetings; attend meetings and produce minutes; make travel arrangements for the team when required.
7. Order stationery and follow up orders to ensure delivery and correct receipt of stock for the team.
8. Add referrals to the Trust patient database within 24 hours of receipt; trace patient NHS details via the National Tracing System; oversee the administrative/contracting component of the Trust patient database to keep patient details updated and compliant with timescales and data protection.
9. Monitor and update operational data quality information; assist the team lead in collating data and producing quarterly service reports.
10. In conjunction with the clinical team, monitor and maintain accurate waiting lists.
11. Support Health and Safety responsibilities as requested by management; may become Health and Safety Champion depending on service need.
12. Participate in the preparation of PPI events, conferences and projects.
13. Manage petty cash when required.
14. Support admin trainees and temporary staff, ensuring access to ICT and relevant Trust policies.
15. Contact Trust Estates and Facilities Department to report faults or works required.

Closing date: This advert closes on Thursday 4 Sep 2025.