An exciting opportunity has arisen for a Case Manager to join a highly respected professional standards team, dedicated to upholding the highest levels of integrity and excellence within the UK’s leading taxation bodies. This is your chance to play a pivotal role in ensuring that professional standards and anti-money laundering obligations are met, while working alongside a committed group of colleagues who value fairness, efficiency, and inclusivity.

Job Title – Case Manager

Salary - £47,200 per annum

Location – Hertfordshire

Working Pattern – Fully Remote

Job Responsibilities

• Screen incoming complaints and referrals with care and attention to detail, ensuring each case is managed in line with established frameworks and procedures.
• Take ownership of allocated complaints and cases from receipt through to conclusion, adhering strictly to professional standards requirements and relevant legislation.
• Conduct thorough investigations by gathering evidence, drafting witness statements, instructing expert witnesses as needed, and maintaining clear communication with all parties involved.
• Serve as the primary point of contact for complainants, respondents, advocates, witnesses, and other stakeholders throughout the disciplinary process.
• Compile accurate data for regular reports to the Board, sponsors, HMRC, and other key stakeholders to ensure transparency and accountability.
• Attend meetings as required to report on anti-money laundering enforcement activity and contribute insights into ongoing improvements.
• Collaborate closely with colleagues across the professional standards team to share knowledge and best practices in case management.

Experience Required

• Expertise in either accountancy/taxation or regulatory law is essential for effective case management within this context.
• Experience gained as a solicitor or as a member of the Chartered Institute of Legal Executives would be advantageous but is not mandatory.
• A relevant accountancy or tax qualification is desirable but not essential if equivalent experience can be demonstrated.

If this role interests you, please apply now.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About the job

Contract Type: Temporary Interim Management